Lavone Jones
Newport News,VA
Summary
Adept Lead Technician with a proven track record at Fox Pest Control, enhancing customer satisfaction and safety compliance. Skilled in system maintenance and fostering team performance, I excel in practices management and hospitality, ensuring high-quality service. Achieved significant improvements in operational efficiency and customer relations through strategic leadership and technical expertise.
Overview
11
11
years of professional experience
Work History
Lead Technician
Fox Pest Control
Newport News, VA
05.2018 - Current
- Managed quality control and maintained high level of customer satisfaction.
- Fostered customer safety by cleaning and removing pesticides after application.
- Utilized appropriate protective gear and equipment during application.
- Inspected facilities to determine infestation source and appropriate treatment.
- Identified pest issues, placed traps and bait and removed dead pests after extermination.
- Coached staff on strategies to enhance performance and improve customer relations.
- Oversaw supply and tool inventory and replenished supplies, liaising with vendors to obtain cost-effective pricing.
Truck Unloader
Lowe's
Suffolk, VA
06.2016 - 05.2018
- Identified discrepancies between what was ordered versus what was delivered promptly informing management if necessary.
- Palletized products for shipment using wrapping and strapping equipment.
- Shrink-wrapped products on many pallets per day.
- Adapted quickly to varying types of merchandise and unloading challenges.
- Followed company safety regulations while operating mechanical equipment such as forklifts and pallet jacks.
- Loaded and unloaded packages from loading dock to trucks.
Cashier
Circle K
Suffolk, VA
04.2014 - 06.2016
- Conducted price checks for special orders or discounts as requested by customers.
- Counted and balanced cashier drawers.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Answered customer inquiries regarding store policies and procedures.
- Used suggestive selling techniques to promote add-on sales.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Greeted customers promptly and responded to questions.
- Welcomed customers, offering assistance to help find store items.
Education
High School Diploma -
Lakeland
Suffolk, VA05-2014
Skills
- Safety compliance
- Product testing
- Hospitality and accommodation
- Practices management
- Testing and repair
- System maintenance
- Team scheduling
Timeline
Lead Technician
Fox Pest Control
05.2018 - Current
Truck Unloader
Lowe's
06.2016 - 05.2018
Cashier
Circle K
04.2014 - 06.2016
High School Diploma -
Lakeland
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