Lavonia Emmanuel
Colorado Springs,CO
Summary
Dedicated professional with a strong background in hospitality, demonstrated at Colorado Inn and Java Cafe. Excelled in customer service and inventory control, enhancing guest satisfaction and streamlining operations. Known for exceptional teamwork and communication skills, consistently achieving beyond set goals. Proven ability to train staff and manage time effectively, ensuring quality and efficiency.
Dynamic individual with hands-on experience in Area of expertise and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
2
2
years of professional experience
Work History
Housekeeper
Colorado Inn
Fort Carson, CO
11.2008 - 07.2009
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
Continatal Breakfast
Colorado Inn
Fort Carson, CO
08.2008 - 10.2008
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Barista
Java Cafe
Fort Carson, CO
06.2007 - 07.2008
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Managed inventory levels to ensure all necessary supplies were always available, preventing any service delays.
- Used POS system to accurately enter orders and process payments.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Packaged bagels, muffins and other food items for customer purchase.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Maintained clean and organized workspace, ensuring welcoming environment for customers.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
Education
Cosmotoligist - Hair
Magee Bros. Beauty School
Vancouver, WA09.2004
High School Diploma - General Studies
Evergreen High School
Vancouver, WA06.2002
Skills
- Teamwork
- Hospitality background
- Customer service-focused
- Excellent oral and written communication
- Complex Problem-solving
- Staff training
- Inventory control
- Detail-oriented
- Hardworking
- Customer feedback management
- Exceptional time management
- Professional and courteous
Timeline
Housekeeper
Colorado Inn
11.2008 - 07.2009
Continatal Breakfast
Colorado Inn
08.2008 - 10.2008
Barista
Java Cafe
06.2007 - 07.2008
Cosmotoligist - Hair
Magee Bros. Beauty School
High School Diploma - General Studies
Evergreen High School