Summary
Overview
Work History
Education
Skills
Timeline
ResearchAssistant

Lavonia Morgan

Somerset,NJ

Summary

Experienced and reliable Bus Driver with clean driving record and proven track record of transporting passengers in a safe and pleasant manner. Possesses excellent defensive driving techniques and the ability to professionally deal with difficult or disruptive passengers. Adept in traffic regulations and experienced at implementing safe passenger rules. Patient and level-headed, with the ability to remain on schedule and seek alternate routes when necessary. Fully committed to the safety and satisfaction of all passengers.

Overview

23
23
years of professional experience

Work History

Professional Bus Operator

NJ Transit
180 Boyden Ave, New Jersey
11.2004 - Current
  • Execute daily safe operations of 40-50 foot MCI bus.
  • Provide customer service with an exceptionally friendly and professional attitude to all passengers.
  • Transport passengers safely along prescribed routes according to tight schedules.
  • Assisted special needs passengers (ADA) using mechanical wheelchair lift.
  • Maintain frequent contact with dispatch to receive instructions and report on delays or incidents.
  • Ensure passengers are transported safely to designated time schedules.
  • Deep knowledge and skills to adjust driving method to traffic, road, weather, and various terrain conditions.
  • Collect and account for passengers' fares, monthly passes and ticket collection on full service bus lines.
  • Maintain a high level of customer satisfaction and retention by quickly and accurately addressing all questions, concerns and comments.
  • Comply with strict compliance guidelines in order to transport passengers safely.

Customer Service Representative

AT&T
Morristwon , NJ
05.1998 - 10.2003
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Answered constant flow of customer calls with minimal wait times.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
  • Responded to customer requests for products, services and company information.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Education

Defensive Driving

Various Training Classes
NJ Transit

High School Diploma -

Edison High School
Edison, NJ
06.1991

Skills

  • Staff training and development ( student drivers)
  • Received Safe Driving Award for 15 Years
  • Defensive Driving Expert
  • Judgement and Decision Making
  • Elderly and Disabled Assistance
  • Schedule/Time Management
  • Passenger Service and Safety
  • Traffic Laws and Regulations

Timeline

Professional Bus Operator

NJ Transit
11.2004 - Current

Customer Service Representative

AT&T
05.1998 - 10.2003

Defensive Driving

Various Training Classes

High School Diploma -

Edison High School

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Lavonia Morgan