Evelyn Lord
New York,NY
Summary
Housekeeper focused on providing exceptional service to commercial tenants. Reliable, responsible and driven to be integral team member. Consistently punctual in arrival and stays until all tasks are complete. Manages supply inventory and task list efficiently. Competent Bus Driver with commitment to safety and excellent work ethic. Highly valued with 12 years of industry experience. Safely serves passenger base. Hardworking cashier supervisor offering 15 years of experience in retail. Solid team player with upbeat, positive attitude and commitment to providing excellent customer service. Proficient in scanning goods and collecting payments, resolving complaints and training newly hired cashiers. Friendly multitasker with in-depth knowledge of POS system operations.
Overview
24
24
years of professional experience
Work History
Professional Bus Operator
New Jersey Transit
Secaucus, NJ
07.2021 - Current
- Conducted pre-trip inspections of vehicles to ensure safety and compliance with regulations.
- Checked tickets, collected fares, issued transfers, and provided route information to passengers.
- Maintained radio contact with dispatch personnel to receive instructions or report delays or passenger issues.
- Performed minor maintenance tasks such as checking fluid levels and tire pressure.
- Completed daily log sheets and trip reports detailing time on duty, miles driven, fuel usage.
- Assisted disabled passengers in boarding and exiting the bus safely.
- Kept vehicle clean inside and out by sweeping, mopping, vacuuming, washing windows.
- Communicated professionally with passengers regarding routes and stops while providing customer service assistance.
- Adhered to all traffic laws and regulations including speed limits, stop signs.
- Monitored road conditions for hazards such as potholes or debris that could cause an accident or delay arrival times.
- Assessed customer needs during trips in order to provide the best possible service experience.
- Inspected bus before each shift to identify any mechanical issues that needed repair work prior to departure.
- Reported any incidents and accidents immediately to supervisors after ensuring safety of passengers was secure.
Housekeeper
Bellvue Hospital
New York, NY
01.2019 - 07.2021
- Worked on cleaning team to service hotels, offices and other commercial buildings.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Operated power equipment tools such as backpack vacuums and floor sweepers.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Used chemicals by following all safety protocols and procedures to avoid burns and injuries.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Documented and reported all necessary facility and building repairs observed.
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
Patient Care Assistant
Private Duty Home Healthcare LLC
Elmsford, NY
01.2020 - 05.2021
- Kept close eye on client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
- Kept patients mentally alert by entertaining, conversing and reading aloud to patients.
- Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
- Planned activities to encourage movement, stretching and strength building.
- Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips.
- Maintained clean, safe and well-organized patient environment.
- Recognized and reported abnormalities and/or changes in patients' health status to case manager.
- Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention.
Transportation Bus Driver
Mta New York City Transit
New York, NY
04.2012 - 04.2020
- Drove bus to safely transport passengers over scheduled routes and authorized stops.
- Assisted passengers to foster safe loading and unloading from buses during normal transport and emergency situations.
- Transported passengers safely along prescribed routes according to tight schedules.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Performed bus driving duties while keeping student safety in mind to maintain good safety record.
- Monitored students and other passengers during transit to encourage safe transport.
- Advised passengers of appropriate behavior to reinforce posted rules and maintain passenger safety.
- Fueled and performed pre-trip and post-trip inspections to support safe operating condition of vehicle.
- Reported vehicle traffic violations, vehicle damage and accidents to management to comply with legal and insurance obligations.
- Complied with personal grooming and conduct guidelines and regulations to promote high standard of professionalism.
- Obeyed federal, New York and local traffic laws and regulations to enable safe transportation outcomes for participants.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
Environmental Services Housekeeper
Andrus On Hudson
New York, NY
03.2012 - 01.2020
- Verified cleanliness and organization of storage areas and carts.
- Cleaned elevators, glass and planters in public areas such as lobby, pool and public restrooms.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Completed laundry services with special attention to care instructions, including hand-washing and dry cleaning.
- Removed waste paper and other trash from premises to designated area.
- Kept building entryway glass clean and polished for professional presentation.
- Arranged for provision of extra room bedding, linens, towels and furniture to satisfy guests with special needs.
- Attended to locker area by laundering dirty towels and clearing away stray slippers.
- Adhered to professional house cleaning checklist.
- Returned emptied garbage receptacles to proper locations.
Patient Care Technician
Westchester Medical Center
Valhalla, NY
10.2009 - 06.2017
- Monitored fluid intake and output levels.
- Provided all daily living tasks to enhance quality of life for all ages patients.
- Assisted patients with bathing, dressing, feeding, lifting and transferring.
- Experience with various medical conditions including Parkinson's, Dementia, Diabetes, Cancer, Alzheimer's and Paget's disease.
- Strong leader for nursing personnel assigned to the unit/shift.
- Engaged patients with games, crafts, cooking, music, reading and other activities.
- Completed all daily living tasks to enhance the quality of life of elderly patients.
- Transported patients to and from different departments.
- Took and recorded patients' temperature, pulse and blood pressure.
- Followed infection control procedures.
- Documentation via EMR.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
Head Cashier Supervisor
Footlocker.com Inc.
New York, NY
10.2000 - 10.2009
- Initiated and managed daily cashier operations, including opening and closing procedures.
- Monitored cashiers to ensure accuracy of transactions, compliance with procedures, and customer service standards.
- Developed training plans for new cashiers; provided on-the-job training and coaching to improve performance.
- Resolved customer complaints promptly and professionally.
- Performed regular audits of cash drawer balances to ensure accuracy of funds.
- Analyzed sales data to identify trends in customer purchases and recommend changes to optimize store profitability.
- Maintained accurate records of inventory levels, stock transfers, returns, exchanges, and other transactions.
- Created weekly schedules for staff coverage based on peak business hours.
- Conducted employee evaluations and disciplinary actions as needed according to company policies.
- Assisted in recruiting, hiring, onboarding and orienting new employees.
- Provided guidance on best practices for handling difficult customers or situations.
- Ensured that all safety protocols were followed by team members while operating equipment.
Education
Certificate - Patient Care Assistant
NurseWalkerNYC School Of Nursing
Bronx, NY09.2006
Diploma - Academics
Touro College
New York, NY06.2005
Skills
- Cleaning Practices
- Ordering Cleaning Supplies
- Training and Development
- Repair
- Guest Services
- Housekeeping
- Quality Assurance Controls
- Dusting Furniture
- Vacuuming and Sweeping
- Folding Clean Laundry
- Cleaning Bathrooms
- Performance improvements
- Sorting and washing laundry
- Emergency Procedures
- Passenger Assistance
- Vehicle Inspection
- Safe driving techniques
- Defensive Driving
- Organizational abilities
- Store maintenance
- Employee Scheduling
- Cash Register Operation
- Sales monitoring
- Report Generation
- Retail Operations
- Store Opening and Closing
- Staff Training
- Operations leadership
Timeline
Professional Bus Operator
New Jersey Transit
07.2021 - Current
Patient Care Assistant
Private Duty Home Healthcare LLC
01.2020 - 05.2021
Housekeeper
Bellvue Hospital
01.2019 - 07.2021
Transportation Bus Driver
Mta New York City Transit
04.2012 - 04.2020
Environmental Services Housekeeper
Andrus On Hudson
03.2012 - 01.2020
Patient Care Technician
Westchester Medical Center
10.2009 - 06.2017
Head Cashier Supervisor
Footlocker.com Inc.
10.2000 - 10.2009
Certificate - Patient Care Assistant
NurseWalkerNYC School Of Nursing
Diploma - Academics
Touro College
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