Darcey McCray
Griffin,United States
Summary
Seeking a challenging opportunity where I will be able to utilize my strong organizational skills, educational background, and ability to work well with people, which will allow me to grow personally and professionally. I am self-motivated and able to work both independently and as a collaborative team member.
Overview
27
27
years of professional experience
Work History
Professional Bus Operator
MARTA
06.2015 - Current
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Obeyed federal, State and local traffic laws and regulations to enable safe transportation outcomes for participants.
- Provided passenger assistance including collecting fares and offering schedule and route information.
Station Agent
MARTA
12.2022 - 06.2023
- Helping, fare purchases (like Breeze Cards), navigating the system, while also ensuring station safety, cleanliness, and reporting.
- Actively engage with passengers, often outside booths, to provide a supportive, accessible transit experience, especially during disruptions or big events.
- Provide directions, wayfinding, and route information.
- Help with fare machines and Breeze Card issues.
- Assist seniors, people with disabilities, and new riders.
- Offer calm, friendly support during service disruptions.
- Station Environment.
- Maintain a clean, safe, and welcoming environment.
- Report maintenance or quality-of-life issues.
- Keep stations accessible and streamlined.
Division Dispatcher
MARTA
04.2017 - 06.2017
- Assists the Superintendent in the day to day operations of the dispatcher's office.
- Acquires a working knowledge of the union contract and operating regulations.
- Assists in operating division of approximately 250 operators to their run.
Mobility Dispatcher Supervisor
MARTA
01.2010 - 05.2015
- Dispatching the appropriate number of demand responsive Marta Mobility vehicles necessary to most efficiently handle trip/route manifest generated by Marta Mobility scheduling software.
- Exceptional ability to speak clearly and concisely in a well-modulated voice and to use good diction.
- Use Trapeze scheduling program to re-sign passengers to other Marta Mobility buses, as need.
Mobility Operator
MARTA
12.2000 - 12.2010
- Maintained organized, clean and professional vehicle to protect company reputation with customers.
- Utilize and Automated Vehicle Located (AVI) system, and communicate s with operators and dispatcher to determine and track location.
- Interface with the disabled to facilitates customer concerns, and communicate the American with Disability Act (ADA) regulations to ensure compliance and understanding.
Customer Care Representative
MARTA
05.2007 - 06.2008
- Created customer profiles by answering questions and providing tailored experiences based on interests and agendas.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions.
- Defused customer concerns with exceptional conflict and problem resolution skills.
Warehouse Worker
Pillsbury
12.1998 - 12.2000
- Receive shipments, unloading and sorting according to product type and scanning all barcodes into system before stocking.
- Transport products to proper storage area using forklift, pallet jack or hand truck.
- Ensure safety of all warehouse employees by carefully moving heavy materials, identifying and reporting hazards and attending weekly safety meetings.
Education
High School Diploma - undefined
Southside High School
Atlanta, GaInformation Technology Certificate - Information Technology
Atlanta Technical College
Atlanta, GA05.2019
Skills
Clean driving record
Timeline
Station Agent
MARTA
12.2022 - 06.2023
Division Dispatcher
MARTA
04.2017 - 06.2017
Professional Bus Operator
MARTA
06.2015 - Current
Mobility Dispatcher Supervisor
MARTA
01.2010 - 05.2015
Customer Care Representative
MARTA
05.2007 - 06.2008
Mobility Operator
MARTA
12.2000 - 12.2010
Warehouse Worker
Pillsbury
12.1998 - 12.2000
High School Diploma - undefined
Southside High School
Information Technology Certificate - Information Technology
Atlanta Technical College