Darcey McCray
Griffin,United States
Summary
Seeking a challenging opportunity where I will be able to utilize my strong organizational skills, educational background, and ability to work well with people, which will allow me to grow personally and professionally. I am self-motivated and able to work both independently and as a collaborative team member.
Overview
2026
2026
years of professional experience
Work History
Professional Bus Operator
MARTA
06.2015 - Current
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Obeyed federal, State and local traffic laws and regulations to enable safe transportation outcomes for participants.
- Provided passenger assistance including collecting fares and offering schedule and route information.
- Ensured passenger safety by adhering to all traffic regulations and operational protocols.
- Assisted passengers with boarding, alighting, and provided information on routes and schedules.
- Communicated effectively with dispatch to report incidents or delays in real-time.
Station Agent
MARTA
12.2022 - 06.2023
- Help riders with directions, fare payment (Breeze cards), station navigation, and resolving issues like faregate problems, focusing on safety, accessibility (especially for seniors/disabled), and providing a supportive experience.
- Providing directions and escorting customers to different lines or platforms.
- Addressing faregate problems and reporting amenity issues or safety concerns.
- Maintaining a safe, clean station environment, often by patrolling, and reporting quality-of-life issues.
- Assisting customers during service changes or major events.
- Informing customers about service disruptions, delays, and transfers.
Division Dispatcher
MARTA
01.2017 - 06.2017
- Assists the Superintendent in the day to day operations of the dispatcher's office.
- Acquires a working knowledge of the union contract and operating regulations.
- Assists in operating division of approximately 250 operators to their run.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Led initiatives to streamline dispatch workflows, resulting in reduced response times.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
Mobility Dispatcher Supervisor
MARTA
01.2010 - 05.2015
- Dispatching the appropriate number of demand responsive Marta Mobility vehicles necessary to most efficiently handle trip/route manifest generated by Marta Mobility scheduling software.
- Exceptional ability to speak clearly and concisely in a well-modulated voice and to use good diction.
- Use Trapeze scheduling program to re-sign passengers to other Marta Mobility buses, as need.
- Monitored real-time transit operations, identifying and resolving issues promptly.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
Mobility Operator
MARTA
12.2000 - 12.2010
- Maintained organized, clean and professional vehicle to protect company reputation with customers.
- Utilize and Automated Vehicle Located (AVI) system, and communicate s with operators and dispatcher to determine and track location.
- Interface with the disabled to facilitates customer concerns, and communicate the American with Disability Act (ADA) regulations to ensure compliance and understanding.
- Provided excellent customer service by addressing passenger inquiries and concerns effectively.
Customer Care Representative
MARTA
06.2006 - 06.2008
- Created customer profiles by answering questions and providing tailored experiences based on interests and agendas.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions.
- Defused customer concerns with exceptional conflict and problem resolution skills.
- Developed expertise in transit schedules and services, delivering timely updates to customers during peak periods.
- Managed high call volume with exceptional professionalism and efficiency.
- Documented customer interactions in CRM system, maintaining organized records for follow-up actions.
- Collaborated with team members to streamline processes, enhancing overall efficiency in customer service operations.
- Resolved complaints effectively, ensuring customer satisfaction and loyalty through attentive service.
Warehouse Worker
Pillsbury
06.1999 - 12.2000
- Receive shipments, unloading and sorting according to product type and scanning all barcodes into system before stocking.
- Transport products to proper storage area using forklift, pallet jack or hand truck.
- Ensure safety of all warehouse employees by carefully moving heavy materials, identifying and reporting hazards and attending weekly safety meetings.
Inside Sales Representative
MCI Telecommunications
1997 - 1999
- Conducted outbound calls to generate leads and engage potential customers.
- Managed customer accounts, ensuring accurate information and timely follow-ups.
- Collaborated with marketing team to align sales strategies with promotional campaigns.
- Utilized CRM software to track interactions and maintain detailed customer records.
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
Education
High School Diploma - undefined
Southside High School
Atlanta, GaInformation Technology Certificate - Information Technology
Atlanta Technical College
Atlanta, GA05-2019
Skills
Clean driving record
Safe driving practices
Post-Trip Inspections
Commercial driving
Defensive driving
Excellent work ethic
Safety and compliance
Safety-conscious
DOT Standards
Local Route Knowledge
Passenger Interaction
Timeline
Station Agent
MARTA
12.2022 - 06.2023
Division Dispatcher
MARTA
01.2017 - 06.2017
Professional Bus Operator
MARTA
06.2015 - Current
Mobility Dispatcher Supervisor
MARTA
01.2010 - 05.2015
Customer Care Representative
MARTA
06.2006 - 06.2008
Mobility Operator
MARTA
12.2000 - 12.2010
Warehouse Worker
Pillsbury
06.1999 - 12.2000
High School Diploma - undefined
Southside High School
Information Technology Certificate - Information Technology
Atlanta Technical College
Inside Sales Representative
MCI Telecommunications
1997 - 1999