Lavonne Jackson
Louisville,KY
Overview
4
4
years of professional experience
Work History
Medicaid Eligibility/Patient Account Representative
The Brook Hospital KMI
Louisville, KY
11.2022 - Current
- Provided customer service to patients regarding billing inquiries and account information.
- Processed payments from patients and maintained accurate records of all transactions.
- Conducted follow-up calls with patients to ensure that accounts were up to date and properly documented.
- Updated existing patient files with relevant information such as changes in address or contact information.
- Worked closely with insurance companies to obtain authorization for services rendered.
- Resolved any issues arising from incorrect or incomplete documentation relating to a particular claim.
- Submitted appeals on behalf of patients when appropriate based on findings from research conducted into denied claims.
- Reviewed EOBs statements submitted by insurance companies for accuracy against provider's charges.
- Communicated frequently with healthcare providers regarding payment status updates on their claims submitted.
- Collaborated with relevant parties to resolve billing issues, insurance claims and patient payments.
- Submitted electronic bills following facility and legal compliance standards.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Wrote appeal letters to insurance companies for denial of claims.
Medical Records Clerk
The Brook Hospital KMI
Louisville, KY
08.2020 - 11.2022
- Reviewed patient charts for accuracy and completeness.
- Processed incoming medical records requests.
- Maintained a secure filing system for confidential documents.
- Responded to inquiries from patients, physicians and other healthcare providers regarding medical records.
- Prepared reports summarizing patient information as requested by physicians or other healthcare providers.
- Updated patient files with new medical information as needed.
- Assisted in the development of policies and procedures related to the maintenance of accurate medical records.
- Monitored compliance with state and federal regulations regarding release of information.
- Analyzed trends in utilization rates and reported findings to management.
- Performed quality assurance reviews of medical records for accuracy and completeness.
- Retrieved medical charts for healthcare staff for filing in medical records.
- Organized patient charts, gathering medical histories, lab results and consents.
Education
Bachelor of Science - Human Services
Indiana Institute of Technology
Fort Wayne, IN05-2025
Timeline
Medicaid Eligibility/Patient Account Representative
The Brook Hospital KMI
11.2022 - Current
Medical Records Clerk
The Brook Hospital KMI
08.2020 - 11.2022
Bachelor of Science - Human Services
Indiana Institute of Technology