Mark Hayden
Cincinnati,OH
Summary
Dependable and people-focused professional with 14+ years of experience in hospital administration and patient financial services. Strong background in patient eligibility, customer service, and fast-paced clinical support. Seeking a part-time role with steady responsibilities, teamwork, and a supportive environment.
Experienced with evaluating client eligibility and managing case files accurately. Utilizes strong communication skills to address and resolve client concerns effectively. Knowledge of eligibility verification processes and maintaining detailed records.
Overview
17
17
years of professional experience
Work History
Medicaid Eligibility Representative II
UC Health
04.2011 - 11.2025
- Assisted patients in determining Medicaid eligibility, ensuring accurate documentation and timely submission of applications.
- Explained insurance coverage, financial options, and hospital processes clearly.
- Collaborated with clinical teams, social workers, and billing departments.
- Handled confidential information professionally in compliance with HIPAA.
- Managed a high volume of cases while maintaining accuracy.
- Provided bilingual support to enhance patient experience.
- Conducted thorough eligibility reviews, verifying documentation and financial information for timely determination.
Case Manager Assistant
AIDS Volunteers of Cincinnati
05.2009 - 04.2011
- Assisted case managers in developing tailored care plans for clients, resulting in improved overall satisfaction.
- Enhanced client outcomes by efficiently managing and tracking case progress, ensuring timely followups.
- Aided in resolving potential conflicts among team members or between clients and providers through effective mediation techniques.
- Improved interdepartmental collaboration by maintaining open lines of communication with relevant parties involved in each case.
Education
Coursework Only - Social Work
University of Cincinnati
Cincinnati, OHSkills
- Patient & Customer Support
- Insurance & Medicaid Eligibility
- Front Desk & Check-In
- Electronic Health Records (Epic)
- Communication & Problem Solving
- Documentation Accuracy
- Multi-line Phone Systems
- Billing & Financial Counseling
- Workflow Coordination
- Team Collaboration
Languages
Bilingual: English / Spanish
Timeline
Medicaid Eligibility Representative II
UC Health
04.2011 - 11.2025
Case Manager Assistant
AIDS Volunteers of Cincinnati
05.2009 - 04.2011
Coursework Only - Social Work
University of Cincinnati
Availability
Part-time, flexible hours—including weekdays.
Additional Information
- Reliable transportation
- Strong attendance record
- Comfortable in hospital, clinic, office, or customer-facing environments