Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Lavonta Henry

South Bend,IN

Summary

Dynamic Sales & Accounts Manager with a proven track record at Zstone, excelling in client relationship building and strategic planning. Experience in ERP systems and a commitment to customer service excellence led to significant operational improvements. Passionate about optimizing processes and fostering team collaboration for enhanced performance.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Sales & Accounts Manager

Zstone
South Bend, IN
07.2024 - 02.2025
  • Built and retained client relationships through strategic planning and issue resolution.
  • Contributed to cross-departmental improvements and order coordination.
  • Managed client accounts and maintained strong relationships.

Plant Manager

Zstone
South Bend, IN
10.2021 - 01.2023
  • Led all plant operations including sales, fabrication, customer support, and installations.
  • Maintained mechanical equipment, resolved system issues, and optimized operational uptime.
  • Implemented digital inventory systems to reduce waste and improve efficiency.
  • Managed team schedules, trained staff, and enforced safety protocols in a physically demanding setting.
  • Managed daily operations to ensure efficient production processes and workflow.

CNC Operator / Secondary Support

Elkhart Plastics
Middlebury, IN
02.2018 - 10.2020
  • Operated in a multi-site ERP environment (Syspro), managing inventory and production across 3 states.
  • Scheduled jobs based on inventory levels, shipping deadlines, and material availability.
  • Trained team members on equipment setup and safety compliance.
  • Resolved hardware and system issues through collaboration and critical thinking.

Shift Manager

Pizza Hut
South Bend, IN
02.2007 - 08.2008
  • Managed daily operations, including staff supervision, inventory, and customer service.
  • Reduced delivery time and improved customer satisfaction by 20% within 60 days.
  • Hired, trained, and managed employee recognition programs.

Education

Some College Coursework -

Indiana University South Bend
South Bend, IN

NIMS Certification -

Ivy Tech Community College of Indiana

Skills

  • CompTIA A certification
  • ERP systems expertise
  • Microsoft Office Suite proficiency
  • Equipment maintenance and troubleshooting
  • Inventory management
  • Process optimization
  • Shift operations and on-call support
  • Safety compliance
  • Customer service excellence
  • Problem solving skills
  • Performance metrics analysis
  • Continuous improvement strategies
  • Production management

Certification

  • CompTia A+ Certification
  • NIMS level 100 Certification

References

References available upon request.

Timeline

Sales & Accounts Manager

Zstone
07.2024 - 02.2025

Plant Manager

Zstone
10.2021 - 01.2023

CNC Operator / Secondary Support

Elkhart Plastics
02.2018 - 10.2020

Shift Manager

Pizza Hut
02.2007 - 08.2008

Some College Coursework -

Indiana University South Bend

NIMS Certification -

Ivy Tech Community College of Indiana

Similar Profiles

CREATE PROFILE