Lavonte Wilson
Chestertown
Summary
Results-driven IT Director with expertise in technical troubleshooting, IT budgeting, and process improvement. Proven success in leading technical upgrade projects and optimizing operations to enhance user satisfaction and engagement.
Overview
5
5
years of professional experience
Work History
IT Director
Kent School
Chestertown, MD
08.2021 - Current
- Directed IT strategy to align technology initiatives with educational objectives.
- Managed IT budget, optimizing resource allocation and expenditure efficiency.
- Oversaw integration of learning management systems to improve student engagement and performance.
- Collaborated with faculty to assess technology needs and deliver tailored solutions.
- Developed training programs for staff on new technologies, fostering skill advancement.
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Managed life cycle replacement of hardware and software.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Oversaw development and implementation of improvements to support network operations.
- Installed and configured operating systems, applications, and network devices.
- Diagnosed and resolved hardware and software issues across diverse systems.
- Provided technical support to end-users, enhancing overall user satisfaction.
- Trained new employees on IT protocols and system usage best practices.
- Conducted routine maintenance on computer systems, ensuring optimal performance.
- Maintained office PCs, networks and mobile devices.
- Managed inventory of IT equipment, optimizing resource allocation and availability.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
- Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
- Participated in planning sessions for IT projects, contributing technical expertise to ensure successful project outcomes.
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up work stations for employees.
- Diagnosed and troubleshot hardware, software and network issues.
Education
Associate of Science - Information Technology
University of Phoenix
Tempe, AZ05-2014
Skills
- Technical troubleshooting
- Technical support management
- IT budgeting
- IT process improvement
- IT operations management
- Technical support
- Staff hiring
- Teamwork
- Attention to detail
- Time management
- Reliability
Timeline
IT Director
Kent School
08.2021 - Current
Associate of Science - Information Technology
University of Phoenix