Lavourne McCalla
Germantown,MD
Summary
Accomplished Store Manager with a proven track record at Follett Higher Education Group, excelling in customer service and problem-solving. Demonstrated success in boosting customer satisfaction and minimizing losses through effective store merchandising and staff training. Skilled in multitasking and fostering a competitive sales environment, achieving consistent results.
Overview
7
7
years of professional experience
Work History
Campus Store Leader
Follett Higher Education Group
05.2023 - Current
- Worked closely with Market Leader on strategic planning initiatives and implemented action plans.
- Coordinated with vendors to ensure timely delivery of merchandise while maintaining optimal stock levels.
- Receiving and stocking merchandise.
- Implemented loss prevention strategies to detect theft incidents and minimize financial losses for the company.
- Ensure the store is kept clean and organized in regards to corporate regulations.
- Boosted customer satisfaction by implementing efficient store operations and addressing customer concerns promptly.
- Coached staff to leverage upselling and cross-selling opportunities, driving consistent sales by cultivating competitive and results-driven culture.
Store Manager
Follett Higher Education Group
10.2017 - 06.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
Bachelor of Science - Business Administration
University of Maryland - University College
Hyattsville, MD05.2009
Associate of Science - Business Administration
Montgomery College
Rockville, MD05.2006
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Training and mentoring
- Store Opening and Closing
- Friendly and Positive
- Store Merchandising
Timeline
Campus Store Leader
Follett Higher Education Group
05.2023 - Current
Store Manager
Follett Higher Education Group
10.2017 - 06.2023
Bachelor of Science - Business Administration
University of Maryland - University College
Associate of Science - Business Administration
Montgomery College
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