Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Lavyette Garcia

Receptionist
Binghamton,NY

Summary

Motivated employee with experience monitoring and tracking emergency vehicles. Adaptable individual versed in giving over-the-phone instructions and synchronizing responses with communication centers. Articulate team player with rapid and accurate typing skills.


Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.

Overview

17
17
years of professional experience

Work History

Child Care (Self-employed)

Binghamton
06.2020 - Current
  • Provides an overall environment that enables the children to safely learn and play
  • Prepared meals for children according to their specific needs and taste
  • Provides support with homework and class projects, including remote learning
  • Helps with cleaning of living spaces
  • Take children to scheduled activities and appointments, including school, various classes and play dates.
  • Developed strong bonds with each child, creating a sense of security within the childcare environment.
  • Improved language skills in young children through engaging storytelling and interactive activities.
  • Handled conflicts among children diplomatically, teaching them valuable problem-solving skills while maintaining a peaceful environment.

Receptionist

Stacy's Insurance Inc.
01.2024 - 01.2025
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.

Dispatcher

Serafini Regional Health
10.2022 - 11.2023
  • Created daily reports detailing response times, call volumes, and other pertinent information.
  • Tracked vehicles using GPS technology and provided real-time status updates as needed.
  • Participated in team meetings discussing changes in procedures or processes.
  • Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs.
  • Utilized various software systems to facilitate movement, planning and scheduling.
  • Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
  • Set schedules, implemented new policies, and worked with managers to optimize operational procedures and establish clear objectives.

IBM

Endicott
03.2014 - 06.2018
  • Receptionist
  • Greeted guests and provided appropriate assistance and information
  • Received, screened, routed and responds to incoming telephone calls
  • Kept office secure by following procedures, monitoring logbooks, and issuing visitor badges
  • Performed additional clerical duties as assigned, including word processing and data entry.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Answered 10-15 calls per shift to assist with customer questions and concerns.
  • Identified needs of customers promptly and efficiently.
  • Completed day-to-day duties accurately and efficiently.

CWS Contract Packaging

Norwich
04.2008 - 11.2011
  • Production Worker
  • Packaged items following a specific set of instructions
  • Filled out forms and papers to record measurement, weight and product count
  • Removed completed or defective products or material according to company standards
  • Sealed and labeled each container
  • Maintained, cleaned and disinfected work area.

Walmart

Lakeland
03.2011 - 01.2014
  • Service Desk
  • Answered questions about store products and services
  • Processed returns
  • Managed customer complaints
  • Maintained sales record forms and reports
  • Returned items to stock.

Education

Bronx Auxiliary High School -

GED

No Degree - Microsoft Word, Excel,

Workforce NY
Albany, NY

Skills

  • Dispatch Coordination
  • Schedule Management
  • Customer Relations
  • Data Entry
  • Hygiene and cleanliness
  • Patience and empathy
  • Organization skills
  • Active listening
  • Age-appropriate activities
  • Stress tolerance
  • Regulatory compliance awareness

References

  • Noel Cruz, (607) 372-3124
  • Samantha Velez (607) 624-9561
  • Edward Armistead (607) 381-0456

Languages

Spanish
Native or Bilingual

Timeline

Receptionist

Stacy's Insurance Inc.
01.2024 - 01.2025

Dispatcher

Serafini Regional Health
10.2022 - 11.2023

Child Care (Self-employed)

Binghamton
06.2020 - Current

IBM

Endicott
03.2014 - 06.2018

Walmart

Lakeland
03.2011 - 01.2014

CWS Contract Packaging

Norwich
04.2008 - 11.2011

Bronx Auxiliary High School -

GED

No Degree - Microsoft Word, Excel,

Workforce NY

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