La Wana Riley
Cleveland,TX
Summary
Accomplished Field Supervisor with a proven track record at A Place at Home-Woodlands, enhancing operational efficiency and customer satisfaction. Skilled in operations planning and task delegation, I excel in building strong client relationships and leading teams to exceed performance goals. Known for punctuality and reliability, my approach significantly boosts client loyalty and operational success.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Field Supervisor
A Place at Home-Woodlands
04.2023 - 01.2024
- Monitored employee performance for compliance with regulations and policies.
- Supervised field operations teams to complete projects within established timelines.
- Maintained accurate records of field activities, ensuring proper documentation was available for internal reviews and audits.
- Resolved customer complaints to maintain satisfaction and loyalty.
- Upheld company standards by enforcing strict adherence to policies and procedures during all field activities.
- Presented weekly and monthly performance reports to demonstrate team progress.
- Met with customers to resolve issues and build productive relationships.
Residential House Cleaner
Two Broke Gals
03.2019 - Current
- Cleaned and sanitized bathrooms, hallways, bedrooms, living rooms and kitchens.
- Developed strong relationships with clients, earning trust through reliability and attention to detail.
- Enhanced client satisfaction by consistently providing thorough and efficient cleaning services.
- Established a reputation for punctuality, professionalism, and dependability that contributed to high levels of client satisfaction and repeat business.
Order Puller Warehouseman
Jade Drug Company
09.2011 - 02.2016
- Checked each order for completeness and accuracy.
- Minimized backorders by diligently monitoring inventory levels and escalating low stock issues to the appropriate personnel.
- Loaded and unloaded freight containers and deliveries.
- Optimized workflow through effective collaboration with other departments such as receiving, shipping, and customer service.
- Ensured customer satisfaction through timely fulfillment of orders and meeting or exceeding quality standards.
- Streamlined order pulling process by implementing efficient organizational systems and prioritizing tasks.
Education
High School Diploma -
Huntsville High School
Huntsville, Texas1981
Skills
- Field Operations
- Schedule Coordination
- Task Delegation
- Operations Planning
Certification
Certified Dementia Practitioner
Languages
English
Full Professional
Spanish
Limited Working
Timeline
Field Supervisor
A Place at Home-Woodlands
04.2023 - 01.2024
Residential House Cleaner
Two Broke Gals
03.2019 - Current
Order Puller Warehouseman
Jade Drug Company
09.2011 - 02.2016
Certified Dementia Practitioner
High School Diploma -
Huntsville High School
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