Lawanda Bernard
Pearl,Ms
Summary
Seeking a position that fosters professional growth and learning, ultimately leading to the attainment of a degree in Cyber Security Analytics. Dedicated to acquiring practical experience and expanding knowledge in the field. Motivated to contribute to an organization's success through a passion for cybersecurity. Strong desire to develop expertise in analyzing and mitigating cyber threats. Eager to apply skills and drive for continuous improvement in a dynamic work environment.
Overview
11
11
years of professional experience
Work History
Correctional Officer
MDOC
06.2022 - Current
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Conducted routine and emergency head counts.
Uber Driver
Uber Technologies Inc.
03.2017 - 04.2022
- Responded to passenger concerns and complaints politely and professionally.
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Increased repeat business through exceptional customer service, resulting in numerous positive reviews on the rideshare platform.
- Built and maintained positive relationships with passengers by providing friendly and professional service.
Customer Service Representative
Walgreens Boots Alliance Inc.
10.2019 - 05.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Patient Care Associate
The Mississippi Department of Rehabilitation Services
04.2016 - 03.2017
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Assisted with various diagnostic procedures such as drawing blood samples, obtaining EKG readings, and collecting urine specimens for laboratory testing.
- Maintained clean, safe, and well-organized patient environment.
- Facilitated smooth transitions between shifts by communicating pertinent patient information during detailed handoff reports.
- Enhanced patient satisfaction by providing compassionate and attentive care during daily interactions.
Pita roller/cashier/Grill Operator
Pita Pit
10.2015 - 04.2016
Hostess / Cashier
The Iron Horse Grill
08.2014 - 03.2015
Education
Bachelor’s - Biology
Jackson State University
Jackson, MSAssociate Of Science - Medical Office And Billing Specialist
Ultimate Medical Academy
Clearwater, FL05.2019
Associate Of Arts And Sciences - Pre-Dental
Hinds Community College
Raymond, Ms04.2010
Diploma -
Provine High School
Jackson, Ms05.2007
Certificate - Culinary Arts
Career Development Center
Jackson, Ms05.2007
Skills
- Active Listening
- Emotional Intelligence
- Technical Proficiency
- Organizational skills
- Self Motivation
- Customer service
- Computer Literate
- Mathematically Inclined
- Typing skills
- Fluent Speaker
- Team Player
- Empathetic
- Microsoft Office
- Project Management (Jira)
- Leadership Skills
- Secretary skills
Accomplishments
- Graduated from Provine High School with Honors
Activities
- Basketball coach assistant
- MADDRAMA
- Dean’s List (Hinds CC)
- Hinds CC Color Guard
- Tennis Team (Provine High)
- Robotics Team
- Provine Band (Color Guard)
- Choir member
- JMG (Provine)
- Junior Achievement
- FEA (Future Educators of America)
Timeline
Correctional Officer
MDOC
06.2022 - Current
Customer Service Representative
Walgreens Boots Alliance Inc.
10.2019 - 05.2020
Uber Driver
Uber Technologies Inc.
03.2017 - 04.2022
Patient Care Associate
The Mississippi Department of Rehabilitation Services
04.2016 - 03.2017
Pita roller/cashier/Grill Operator
Pita Pit
10.2015 - 04.2016
Hostess / Cashier
The Iron Horse Grill
08.2014 - 03.2015
Diploma -
Provine High School
Bachelor’s - Biology
Jackson State University
Associate Of Science - Medical Office And Billing Specialist
Ultimate Medical Academy
Associate Of Arts And Sciences - Pre-Dental
Hinds Community College
Certificate - Culinary Arts
Career Development Center
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