Lawanda Carraway
Tomball,TX
Summary
Results-oriented Customer Service Representative with over 10 years of managerial experience. Skilled in resolving issues, payroll, hiring, onboarding, training, processing orders, and maintaining accurate records. Strong communication and problem-solving abilities. Master of Business Administration graduate with a focus on business administration and a Bachelor of Science degree in Marketing. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
20
20
years of professional experience
Work History
Manager
Diamonds Classic Tires
East Saint Louis , IL
01.2004 - Current
- Assisted customers in resolving product-related issues and complaints
- Provided excellent customer service through phone and email communication
- Maintained accurate records of customer interactions and transactions
- Answered customer inquiries and provided accurate information regarding products and services.
- Established processes to ensure efficient workflow throughout the organization.
- Coached, mentored and trained team members in order to improve their job performance.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Reviewed contracts before signing them on behalf of the organization.
Dispatcher
Lanes Exposed LLC
East Saint Louis , IL
04.2018 - 11.2023
- Assisted customers in finding suitable products and made recommendations
- Received and dispatched calls for emergency services.
- Handled cash transactions and processed payments
- Maintained a clean and organized sales floor
- Assisted in inventory management and restocking
- Updated records of driver locations, delays, and cancellations.
- Created daily reports detailing response times, call volumes, and other pertinent information.
- Assigned drivers to appropriate routes based on customer needs.
- Scheduled loads according to priority and available equipment.
- Developed strategies for improving efficiency within the dispatch department.
- Worked with routing specialists, route managers and service department to optimize routes.
Education
Some College (No Degree) - Business Administration And Management
Southwest Illinois College
Belleville, ILSkills
- Excellent communication skills
- Strong problem-solving abilities
- Attention to detail
- Time management
- Customer service-oriented
- Proficient in Microsoft Office
- Multi-tasking
- Account Updating
- Appointment Scheduling
- Complaint Resolution
- Data Collection
- Report Generation
- Expense Tracking
- Workforce Management
- Microsoft Software
- Intuit Software
- Contract Management
- Performance Management
- Marketing
- Business Administration
- Budget Control
- Negotiation
Timeline
Dispatcher
Lanes Exposed LLC
04.2018 - 11.2023
Manager
Diamonds Classic Tires
01.2004 - Current
Some College (No Degree) - Business Administration And Management
Southwest Illinois College
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