Stephanie Moore
Sarasota
Summary
Driven professional with a proven track record at Delta Air Lines, Zenith Insurance Company and Classic Creations In Diamonds & Gold. Excelling in customer service and insurance policy expertise. Enhanced team productivity by mentoring and training, achieving high customer retention through personalized service. Skilled in business development and problem-solving, consistently fostering positive stakeholder relationships and team collaboration.
Overview
35
35
years of professional experience
Work History
Sales Associate
Classic Creations In Diamonds & Gold
02.2022 - Current
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Customer Service Supervisor, U/W and Data Analyst
Zenith Insurance Company
06.1995 - 02.2020
- Daily reporting of statistical data to governing insurance regulatory agencies.
- Worked as a liaison between IT and the data reporting department.
- Completed systems training for internal customers in the Underwriting Department.
- Worked as a data tester to ensure all changes and upgrades to our systems worked prior to the changes going "live".
- Trained internal customers on different data reporting platforms and governing state agencies platforms.
- Maintained compliance with industry regulations and company guidelines during all underwriting activities.
- Improved risk assessment accuracy by conducting thorough investigations and evaluating insurance applications.
- Achieved high levels of customer retention through personalized service and attention to detail in policy creation.
- Mentored junior underwriters, fostering a positive team environment focused on achieving business objectives.
- Actively participated in industry networking events to enhance professional connections and stay informed about emerging trends.
- Strengthened relationships with key stakeholders by consistently delivering excellent customer service.
- Provided exceptional customer service, addressing concerns promptly and accurately.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Increased team productivity by providing ongoing training and support to customer service representatives.
Customer Service Representative
Delta Air Lines, Inc
01.1990 - 06.1995
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Arts - Marketing
St Leo College
St Leo. FL04.1989
Skills
- Customer Service
- Time Management
- Reliable and punctual
- Problem-Solving
- Excellent people skills
- Insurance policy expertise
- Sales Support
- Policy renewal
- Quote Preparation
- Business Development
Timeline
Sales Associate
Classic Creations In Diamonds & Gold
02.2022 - Current
Customer Service Supervisor, U/W and Data Analyst
Zenith Insurance Company
06.1995 - 02.2020
Customer Service Representative
Delta Air Lines, Inc
01.1990 - 06.1995
Bachelor of Arts - Marketing
St Leo College
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