Lawanda Dailey, PBT(ASCP)cm

Experienced and dedicated very compassionate high skilled phlebotomist with comprehensive expertise in venipuncture techniques. Provided 30+ years of excellent clinical, customer service and communication skills with safety and hygiene .Strong analytical skills, capable of assessing conditions and implementing appropriate intervention. Great attention to detail. Strong team work .Excellent interpersonal skills; Relate well with patients, family, staff, and physicians. Knowledge of medical terminology and infection control standards. Excellent verbal and nonverbal communication skills great with all health (EMR ) systems. Responsible for high volume customer satisfaction through professional and ethical conduct. Very Productive offering multiple years of experience in all healthcare settings. Proven leader with success in recommending and introducing strategies to improve workflow. Calm and comforting with stressed patients. Ensures accuracy during procedures, leading to improved patient satisfaction and efficiency.

• Performed venipunctures, of all blood types, specimen’s collections, finger and capillary sticks for a diverse suite of patients including pediatric, adolescence, geriatric, neonate, early adult, toddlers and newborn.
• Prepared, processed, and stored patient specimens and samples according to departmental procedures & policies using standard techniques and equipment.
• Obtained intake information, including personal data, medical history, and insurance Coverage.
• Carefully followed all safety procedures during phlebotomy work.
• Performed a variety of routine blood drawing procedures using butterfly, syringe, and straight needles
• Properly identifies patient by scanning bracelet with a soft ID collector device.
• Reassures patient about procedure and allay the fears of the patient.
• Collects vacutainer tubes in proper order of draw and gently mixes tubes.
• Leaves patient in a safe environment (e.g., bed rails up, etc.)
• Delivered blood samples to various departments as required.
• Collected urine analysis and urine drug screen specimens.