Hi, I’m
LaWanda Griffin
GRANITE FALLS,NC
Summary
Dynamic leader with proven expertise in operations management and team motivation, honed at Walmart #4410. Excelled in enhancing team performance and customer satisfaction through effective coaching, mentoring, and quality improvement. Skilled in problem-solving and performance monitoring, achieving significant results in high-pressure environments. Demonstrated commitment to excellence and professionalism, fostering a culture of achievement and collaboration.
Overview
19
years of professional experience
Work History
Walmart #4410
Team Lead/ Department Manager
03.2021 - Current
Job overview
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decisionmaking.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Skill Creations Inc.
Community Living Supports Worker
02.2006 - 02.2021
Job overview
- Worked fast to complete tasks and meet daily deadlines.
- Followed instructions and procedures to complete assigned tasks.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Cleaned and straightened work areas to maximize productivity and safety.
- Consistently met deadlines under pressure while maintaining high-quality work output in a fast-paced environment.
- Established strong working relationships with clients through excellent communication skills, fostering long-term partnerships built on trust.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Trained new team members by relaying information on company procedures and safety requirements.
- Gathered, organized and input information into digital database.
- Evaluated staff performance and provided coaching to address inefficiencies.
Education
Caldwell Community College And Technical InstituteHudson, NC
Certificates from Phlebotomy, General Education, And Basic Law
12.2018
Skills
- Customer Focus
- Coaching and Mentoring
- Performance monitoring
- Performance Improvement
- Quality Control
- Workplace Safety
- Schedule Management
- Complaint resolution
- Operations Management
- Employee Evaluation
- Diversity and Inclusion
- Product Management
- Regulatory Compliance
- Human Resources Management
- Problem-Solving
- Teamwork and Collaboration
- Attention to Detail
- Team Supervision
- Team motivation
- Staff Training
- People Management
- Work Planning and Prioritization
- Conflict Resolution
- Staff education and training
- Goal Setting
- Mentoring
- Leading Team Meetings
- Quality Improvement
- Work Planning
- Cash Handling
- Coaching
- Overseeing Daily Activities
- Evaluating Employee Work
- Safety processes and procedures
- Sales expertise
- Overtime Management
- Multitasking
- Project Planning
- Time Management
- Problem-solving abilities
- Reliability
Timeline
Team Lead/ Department Manager
Walmart #4410
03.2021 - Current
Community Living Supports Worker
Skill Creations Inc.
02.2006 - 02.2021
Caldwell Community College And Technical Institute
Certificates from Phlebotomy, General Education, And Basic Law
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