LaWanda Kennebrew
Flowood
Summary
Knowledgeable with solid background in insurance services and proven history of assisting clients with policy selection and claims processing. Adept at identifying client needs and providing tailored insurance solutions. Demonstrated ability in risk assessment and customer relationship management.
Overview
22
22
years of professional experience
Work History
Customer Service Insurance Representative
Advanced Recovery Systems
11.2010 - 04.2025
- Microsoft Office
- Knowledge of working several different facilities systems including Cerner
- General office duties
- Customer service
- Verifying medical insurance eligibility via several websites including MESA, Availity, BCBS
- Contacting multiple facilities, clinics and other entities to provide insurance information and help resolve any claims issues
- Contacting different entities to help resolve or follow-up on any claims issues
- Negotiations of claim settlements between patient and medical entities
- Some collections
Medical Office Assistant
Armstrong Chiropractic
05.2003 - 04.2005
- General office duties
- Customer Service
- Scheduling and managing patient appointments
- Verifying Medical insurance eligibility
- Filing, updating and organizing patient records
- Medical Billing Posting payments
Education
AA - Medical Billing & Coding
Antonelli College
Jackson, MSBS - Psychology
University of Southern Mississippi
Hattiesburg, MSSkills
- Medical Billing
- Medical Collection
- Medical Scheduling
- Negotiation
- Insurance Verification
- Medical Receptionist
- Medical Office Experience
- Data entry
- Claims reporting systems
- Vision and dental insurance
- Insurance terminology
- Customer service
- Client relations
- Problem-solving
- Verbal and written communication
- Adaptability and flexibility
Timeline
Customer Service Insurance Representative
Advanced Recovery Systems
11.2010 - 04.2025
Medical Office Assistant
Armstrong Chiropractic
05.2003 - 04.2005
BS - Psychology
University of Southern Mississippi
AA - Medical Billing & Coding
Antonelli College
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