LaWanda Lattimore
Chattanooga,TN
Summary
Proven professional with extensive experience in safe transportation and customer service, notably with First Student Transportation. Excelled in crisis management and effective communication, ensuring passenger safety and operational efficiency. Demonstrated dependability and adherence to strict safety protocols, achieving a significant reduction in safety incidents. Skilled in vehicle maintenance and passenger assistance, consistently exceeding employer expectations. Safety-conscious School Bus Driver with 19 years in school bus transportation work and high regard for student safety. Transported large school district's students on daily routes and field trips and earned high safety ratings every year. Excellent driving and communications skills leading to outstanding results. Hardworking employee enthusiastic about learning transportation and dispatcher field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
19
19
years of professional experience
Work History
School Bus Operator
First Student Transportation
2005.05 - Current
- Transported passengers safely along prescribed routes according to tight schedules.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Communicated information to parents to promote good communication and transparency.
- Obeyed federal, [State] and local traffic laws and regulations to enable safe transportation outcomes for participants.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Maintained [State] driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated strict adherence to safety regulations and traffic laws to safeguard passengers.
- Reported vehicle maintenance and repair issues to appropriate personnel for timely resolution.
- Assisted students with boarding and exiting bus to reduce safety issues.
- Assisted in training new drivers and maintaining driver certifications.
Customer Service Cashier
Walmart
2016.08 - 2019.10
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Redeemed coupons to discount purchases.
- Counted money in drawers at beginning and end of each shift.
- Answered product questions using knowledge of sales and store promotions.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Utilized POS system to handle customer cash and credit card transactions.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Met customer service goals and exceeded customer expectations.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Used POS system to enter orders, process payments and issue receipts.
- Processed refunds and exchanges in accordance with company policy.
- Performed cash, card, and check transactions to complete customer purchases.
School Bus Driver
Durham Transportation
2007.01 - 2017.08
- Complied with personal grooming and conduct guidelines and regulations to promote high standard of professionalism.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Transported passengers safely along prescribed routes according to tight schedules.
- Obeyed federal, [State] and local traffic laws and regulations to enable safe transportation outcomes for participants.
Education
Medical Billing And Coding Certificate - Medical Billing And Coding
Job Corps Center
Memphis, TN06.2000
GED -
Brainerd High School
Chattanooga, TN11.1997
Skills
- Crisis Management
- Vehicle Maintenance
- Vehicle Inspection
- Organization
- Route Navigation
- Defensive Driving
- Punctuality
- Vehicle inspections
- Passenger Assistance
- Equipment Operation
- Database Management
- Emergency Procedures
- Effective communication skills
- Dependable and reliable
- Customer-Oriented
- Special Needs Assistance
- Safe Driving Practices
Timeline
Customer Service Cashier
Walmart
2016.08 - 2019.10
School Bus Driver
Durham Transportation
2007.01 - 2017.08
School Bus Operator
First Student Transportation
2005.05 - Current
Medical Billing And Coding Certificate - Medical Billing And Coding
Job Corps Center
GED -
Brainerd High School
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