Lawanda Lewis
Operational Lead
Hazel Park,MI
Summary
Operational Analyst Lead with a strong background in healthcare revenue cycle operations. Expertise in enhancing automation and streamlining workflows, complemented by effective training and mentoring initiatives. Proven success in fostering collaboration across teams to drive improvements in medical billing accuracy and efficiency.
Overview
11
11
years of professional experience
Work History
Operational Analyst Lead
R1 RCM INCOP
Chicago, IL
10.2016 - Current
- Lead process improvements and software modifications to enhance automation and denial management.
- Collaborated with quality and compliance teams to integrate audit findings into workflow enhancements, improving operational effectiveness.
- Supervised medical billing teams (onshore/offshore) for four hospital clients, ensuring compliance and accuracy in billing processes.
- Deliver training and onboarding for new staff and provide ongoing education to improve claim approval rates.
- Facilitated remote and in-person training sessions to enhance team performance and promote adoption of new technologies.
- Collaborations with the client, Performance Improvement, Risk Management, and Customer Operational teams for process improvement, with billing strategies, and denial management.
Medical Billing Supervisor Specialist
BCBS
04.2015 - 09.2016
- Managed medical billing, improving denial resolution and streamlining workflow efficiency.
- Oversaw daily operations, ensuring smooth workflow and timely task completion to meet departmental goals.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Enhanced customer satisfaction through timely responses to inquiries, fostering positive patient relationships.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
Education
Associate of Arts - Information Technology
University of Phoenix
Southfield, MI06-2013
Skills
- Revenue cycle management
- Data Analysis
- BI Tools: Power BI
- Process automation
- Business Process Mapping
- System Integration
- Advanced Microsoft Excel
- Quality compliance
- Client management
- Cross-Functional Collaboration
- Team leadership
- Time management
- Presentation skills
Timeline
Operational Analyst Lead
R1 RCM INCOP
10.2016 - Current
Medical Billing Supervisor Specialist
BCBS
04.2015 - 09.2016
Associate of Arts - Information Technology
University of Phoenix