Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Lawanda Robertson

Fremont,OH

Summary

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

21
21
years of professional experience

Work History

Assembly Line Lead Supervisor

Whirlpool
Fremont, OH
10.2020 - Current
  • Ensured compliance with all applicable health and safety regulations.
  • Monitored production output to ensure adherence to quality standards.
  • Analyzed data from previous runs to improve processes and reduce waste or downtime.
  • Managed employee schedules, ensuring adequate coverage on the assembly line at all times.
  • Coordinated with other departments to ensure timely delivery of necessary parts and components.
  • Resolved conflicts between workers in a timely manner, maintaining order on the production floor.
  • Maintained accurate records of all inventory, supplies, and materials used during assembly.
  • Ensured compliance with OSHA safety regulations at all times.
  • Maintained accurate records of production output and performance metrics.
  • Assisted in the training and development of new assembly line employees.
  • Established standard operating procedures for each step of the assembly process.

Assistant Store Manager

Speedway Gas Station
Fremont, OH
08.2024 - 02.2025
  • Oversaw routine operations encompassing shift management and task allocation.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.
  • Maintained accurate records of all transactions, stock levels and employee performance metrics.
  • Supervised cashiers in processing credit, debit and cash payments to streamline sales.
  • Maintained inventory by checking merchandise to determine levels.
  • Supervised cash handling processes to ensure accuracy of transactions.
  • Maintained a safe working environment by enforcing safety regulations.

Senior Production Cell Lead

Revere Plastics Systems
Clyde, OH
05.2018 - 10.2020
  • Identified potential issues that could affect production output or quality control measures.
  • Provided technical support and guidance to team members to ensure safe work practices were followed.
  • Met or exceeded target for on-time customer shipments.
  • Looked through work orders to determine type and quantity of materials needed for each production batch.
  • Received incoming shipments and reviewed contents against purchase order for accuracy.
  • Attached identification labels to finished packaged items or stamped lot number and shipping destination information on containers.
  • Set up and operated production machinery according to specific standards and protocols of company.
  • Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.
  • Coordinated scheduling and managed timesheets.
  • Allocated work and assigned manpower.

Assistant Manager

Walmart
Port Clinton, OH
08.2015 - 04.2018
  • Communicated regularly with customers to gain insights into their needs.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Resolved conflicts between team members in an effective manner.
  • Maintained up-to-date knowledge of company products and services.
  • Managed customer service inquiries and complaints in a timely manner.
  • Ensured compliance with safety regulations and company policies.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

General Manager

Wendy's
Wellston, OH
08.2004 - 09.2010
  • Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
  • Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Guided management and supervisory staff to promote smooth operations.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Created schedules and monitored payroll to remain within budget.
  • Trained employees on duties, policies and procedures.
  • Tracked monthly sales to generate reports for business development planning.

Education

BBA - Business Administration

Terra Community College
Fremont, OH

Skills

  • Data analysis
  • Inventory management
  • Project management
  • Customer service
  • Operations planning

  • Teamwork and collaboration
  • Strong leadership
  • Quality control guidelines
  • Handling employee safety issues

References

References available upon request.

Timeline

Assistant Store Manager

Speedway Gas Station
08.2024 - 02.2025

Assembly Line Lead Supervisor

Whirlpool
10.2020 - Current

Senior Production Cell Lead

Revere Plastics Systems
05.2018 - 10.2020

Assistant Manager

Walmart
08.2015 - 04.2018

General Manager

Wendy's
08.2004 - 09.2010

BBA - Business Administration

Terra Community College

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