Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lawanda Schoonover

Montrose,United States

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Enjoys making a different in peoples lives. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

Works well with a team however also thrives independently.

Overview

10
10
years of professional experience

Work History

Hospitality and Tourism Liaison

AmeriCorps NCCC
09.2024 - Current
  • Served as the primary point of contact, fostering strong relationships between internal teams and external partners.
  • Coordinated multiple projects simultaneously, ensuring timely completion and alignment with organizational objectives.
  • Maintained up-to-date knowledge of industry trends, sharing insights with colleagues to drive continuous improvement efforts.
  • Maintained a high degree of professionalism at all times, representing the organization with integrity in both internal and external interactions.
  • Enhanced customer satisfaction by swiftly addressing concerns and providing solutions to various issues.
  • Collaborated closely with department heads to identify opportunities for process improvement initiatives.
  • Supported organizational growth through active participation in networking events, conferences, and professional associations.
  • Successfully communicated with entities inside and outside of business.
  • Educated staff on organizational mission and goals to help employees achieve success.

Retail Merchandiser

Survey.com
12.2019 - Current


  • Arranged consistent shelves, bins, and racks at various locations by following established planograms.
  • Developed relationships with key store personnel to support proper product placement and visibility.
  • Planned and implemented product launches and promotions for assigned stores.
  • Managed inventory levels and product rotation to maximize sales and minimize out-of-stock items.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Utilized visual merchandising techniques to effectively showcase products in retail stores.
  • Organized and maintained displays to achieve clean and appealing product layouts.
  • Identified opportunities to increase store sales and developed actionable strategies.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Stocked shelves to match planogram images and instructions.
  • Labeled products, rotated stock and fronted merchandise for appealing display.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
  • Followed orders precisely for correct items, sizes and quantities.
  • Kept work areas neat, clean and free from debris.
  • Greeted customers and directed to requested products.
  • Checked product levels and recommended new purchases.
  • Stocked designated items on shelves, end caps and displays.
  • Planned and scheduled projects and directly performed installations.

General Manager

Elkins Cinema 8
10.2023 - 04.2024


•Greet customer and ensure they have a exceptional theater experience .

•Monitor projectors and audio equipment to make sure they are working properly.

•Preform weekly invatory counts and place orders accordingly. Receive orders and stock accordingly

• Count POS drawers and process Nightly deposi

  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Assistant Manager

Speedway / 7Eleven
01.2015 - 10.2023
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Created employee schedules to align coverage with forecasted demands.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Monitored security to protect employees, customers and property.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Education

General Studies

Elkins High School
Elkins, WV
11.1995

Skills

  • Staff Development
  • Operations Management
  • Customer Service
  • Attention to Detail
  • Reliability
  • Types 30 WPM
  • Recruitment
  • Employee Motivation
  • Active Listening
  • Calendar Management
  • Decision-Making
  • Teamwork and Collaboration
  • Organizational Skills
  • Customer Relations
  • Payroll Administration and Timekeeping
  • Staff Training/Development
  • Staff Scheduling
  • Hiring and Onboarding
  • Scheduling
  • Excellent Communication

Timeline

Hospitality and Tourism Liaison

AmeriCorps NCCC
09.2024 - Current

General Manager

Elkins Cinema 8
10.2023 - 04.2024

Retail Merchandiser

Survey.com
12.2019 - Current

Assistant Manager

Speedway / 7Eleven
01.2015 - 10.2023

General Studies

Elkins High School
Lawanda Schoonover