Lawanda Shaw
Houston,TX
Summary
Practiced Care Plan Coordinator dedicated to timely and accurate completion of patient assessments, supporting development of comprehensive care plans. Collaborates with interdisciplinary team in monitoring progress and adjusting plans to achieve target results. Observes patients, by recommending opportunities for improvements. I'm a very compassionate and well-rounded individual with experience in many areas. If you're looking for someone that goes above and beyond look no further!
Overview
7
7
years of professional experience
1
1
Certification
Work History
Care Coordinator
The Harris Center For Mental Health And IDD
Houston, TX
04.2020 - Current
- Performs clinical assessments to determine service needs and progress with consumer treatment goals.
- Participates in formulation of the consumer recovery plans and assures recovery plan is written and authorized with an LPHA signature for consumers on caseload.
- Ensures all services provided meet eligibility criteria and are authorized in accordance with agency and regulatory guidelines.
- Provides skills training and psychosocial rehabilitation services that address the severe and persistent mental illness and symptom related problems that interfere with the individual’s functioning.
- Provides interventions in response to crisis to reduce symptoms and avoid admission to a more restrictive environment.
- Performs activities to assist consumers in gaining and coordinating access to necessary care and services based on individual needs.
- Provides training/education on the nature of mental illness, the importance of medications, and other medication related information as outlined in The Harris Center curricula.
- Monitors consumer progress with treatment goals.
- Monitors current compliance with eligibility requirements for ongoing treatment.
- Meets productivity standards as outlined in the operational guidelines.
- Demonstrates ethical conduct in all clinical and professional activities.
- Complies with agency policies and procedures accrediting/regulatory bodies and performance contract documentation requirements.
Administrative Coordinator III
Capital Area Human Services
Baton Rouge, LA
06.2018 - 03.2020
- Provided administrative and clerical support for the Behavioral Health department, including correspondence, data input, filing, assembling files, and other duties.
- Provided assistance for Behavioral Health staff in scheduling clients for appointments, including reminder calls and correspondence.
- Provided early intervention and individual screening sessions with clients interested in accessing substance use and mental health treatment services
- Referred clients to both internal and external resources based on their treatment needs and will follow up on their progress or status.
- Properly documented all individual counseling sessions and completed the discharge paperwork in a timely manner.
- Maintained accurate records by entering data into various electronic systems for all assigned clients in accordance with guidelines.
Medicaid Eligibility Specialist
Nthrive
Baton Rouge, LA
03.2015 - 03.2018
- Communicated with people from various cultures and backgrounds on application process.
- Documented all communication with applicants and inputted information into electronic health record systems.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Interviewed applicants and explained scope of different available benefits.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Inputted all gathered information and researched data on applicants into computer systems.
- Assessed information gleaned from interviews, educational, and medical records, consultation with other professionals and diagnostic evaluations to identify clients' abilities, needs and eligibility for services.
Education
Bachelor of Science - Human Services
Upper Iowa University
Fayette, IA12.2019
Certificate - Medical Billing And Coding
Fortis College
Baton Rouge, LA04.2016
High School Diploma -
Belaire High School
Baton Rouge, LA05.2007
Skills
- Maintaining ethical principles in case management
- Prioritizing case loads and client needs
- Giving gentle feedback and assessments
- Engaging in active listening
- Comforting oral communication
- Establishing rapport
- Offering compassionate counseling
- Multi Tasker
- Reliable
- Microsoft word, Excel,Outlook, Sharepoint, Epic, And more
Certification
- Certified medicaid Specialist
- CPR Certified
- Certified Pharmacy Technician
Timeline
Care Coordinator
The Harris Center For Mental Health And IDD
04.2020 - Current
Administrative Coordinator III
Capital Area Human Services
06.2018 - 03.2020
Medicaid Eligibility Specialist
Nthrive
03.2015 - 03.2018
Bachelor of Science - Human Services
Upper Iowa University
Certificate - Medical Billing And Coding
Fortis College
High School Diploma -
Belaire High School
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