Summary
Overview
Work History
Education
Skills
Timeline
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LAWANNA JENKINS

LAWANNA JENKINS

Farmington,NM

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Overview

9
9
years of professional experience

Work History

Assistant Manager

Family Dollar
Farmington
12.2021 - Current
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Communicated regularly with customers to gain insights into their needs.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Customer Service Representative

Conduent
Richards, Texas
04.2020 - 04.2021
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.

Data Entry Clerk

Conduent
Richards, Texas
04.2020 - 04.2021
  • Ensured compliance with all relevant rules and regulations governing data entry activities.
  • Utilized specialized software applications related to the job role.
  • Maintained confidentiality of sensitive information entered into the system.
  • Reviewed existing information for accuracy and made necessary corrections.
  • Performed data entry from paper documents, emails, and other sources into computer systems.
  • Updated existing records with new or revised information as needed.
  • Checked source documents against entered data to ensure accuracy.
  • Transferred data from hard copies to digital databases, organizing information in new formats.

Lead Housekeeper

Brentwood Industries
Farmington, NM
10.2015 - 03.2018
  • Conducted daily inspections of guest rooms and public areas to ensure the highest standards of cleanliness.
  • Coordinated housekeeping staff schedules, ensuring appropriate coverage for all shifts.
  • Trained new employees on cleaning techniques and proper use of chemicals and equipment.
  • Inspected linen closets, storage areas, laundry rooms, and other facilities regularly to ensure adequate supplies are available.
  • Worked closely with management team to ensure all guest needs were met in a timely manner.

Education

Medical Billing And Coding Certificate - Medical Billing And Coding

Ultimate Medical Academy - Clearwater
Clearwater, FL
05-2020

Associate of Science - Cyber Security

Bossier Parish Community College
Bossier City, LA

Skills

  • Retail Operations
  • Customer Relations
  • Staff Supervision
  • Customer Relationship Management (CRM)
  • Money Handling
  • Task Delegation

Timeline

Assistant Manager

Family Dollar
12.2021 - Current

Customer Service Representative

Conduent
04.2020 - 04.2021

Data Entry Clerk

Conduent
04.2020 - 04.2021

Lead Housekeeper

Brentwood Industries
10.2015 - 03.2018

Medical Billing And Coding Certificate - Medical Billing And Coding

Ultimate Medical Academy - Clearwater

Associate of Science - Cyber Security

Bossier Parish Community College

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LAWANNA JENKINS