LaWonda Matthews
Selma,Alabama
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
26
26
years of professional experience
Work History
Assistant Manager
Tractor Supply Company
Selma, AL
07.2017 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Mentored team members to enhance professional development and accountability in workplace.
Customer Service Manager
Walmart
Selma, AL
10.1998 - 10.2016
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Education
Bachelor Of Business Administration -
George Corley Wallace State Community College - Selma
Selma, AL09.2025
High School Diploma -
Selma High School
Selma, AL05.1998
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Staff Supervision
- Task Delegation
- Marketing knowledge
- Recruiting and interviewing
- Sales Strategies
- Compliance understanding
- Staff Development
- Sales Growth
- Policy Enforcement
- Consulting
- Customer Service
- Team Leadership
- Teamwork and Collaboration
- Computer Skills
- Decision-Making
- Hiring and Training
- Documentation And Reporting
- Shift Scheduling
Timeline
Assistant Manager
Tractor Supply Company
07.2017 - Current
Customer Service Manager
Walmart
10.1998 - 10.2016
Bachelor Of Business Administration -
George Corley Wallace State Community College - Selma
High School Diploma -
Selma High School