Lawrence Bly
Troy
Summary
Results-driven professional with a strong background in operations management. Proven ability to enhance efficiency and compliance, ensuring high customer satisfaction through effective problem-solving and team leadership.
Overview
34
34
years of professional experience
Work History
Driver
CPC Logistics
Lima
08.2024 - Current
- Conducted pre-trip inspections to verify load details and confirm route accuracy.
- Ensured compliance with DOT regulations and laws governing cargo handling.
- Maintained delivery records and secured customer signatures to ensure accountability and traceability.
- Achieved high customer satisfaction scores through exceptional service delivery.
- Prepared and managed essential documents such as bills of lading, invoices, and proof of delivery for accurate record-keeping.
- Operated standard warehouse equipment for efficient loading and unloading.
- Coordinated with team members to adjust work schedules, ensuring timely service delivery.
Hazmat Driver
Burd Brothers
Dayton
02.2020 - 07.2023
- Ensured compliance with local, state, and federal transportation laws, minimizing risk of regulatory violations.
- Assisted with paperwork for hazmat shipments, ensuring regulatory compliance.
- Attended training sessions on safe handling of hazardous materials, reinforcing best practices.
- Trained new drivers on safety protocols and procedures, enhancing overall safety awareness.
- Conducted routine maintenance checks on transport vehicles, enhancing operational safety and reliability.
- Maintained accurate shipment records, including manifests and bills of lading, facilitating successful audits and traceability.
- Verified product quality and quantity against shipping documents to prevent discrepancies.
- Followed Department of Transportation processes for delivering hazardous chemicals on highways.
Butcher
Meijer
Troy
03.2018 - 08.2020
- Processed sides of beef, whole pigs, and chickens into precise retail cuts.
- Inspected meats thoroughly to uphold quality standards before sales.
- Organized inventory of fresh, frozen, and cured meats to ensure product availability and quality.
- Received customer orders for various meat products and ensured accuracy.
- Trained new staff on safe meat handling practices and equipment operation to promote workplace safety.
- Monitored refrigeration temperature levels consistently for quality maintenance.
- Implemented cost-control measures to enhance profitability while minimizing waste.
- Enforced safety codes to ensure compliance and maintain a systematic work environment.
Travel Agency Manager
Admiral Travel
Troy
02.2015 - 02.2018
- Managed daily operations of travel agency to ensure smooth workflows and client satisfaction.
- Cultivated partnerships with travel vendors to enhance service offerings.
- Coordinated accurate travel itineraries in compliance with client requests.
- Executed marketing strategies to launch new packages and boost client engagement.
- Analyzed customer feedback to improve service delivery and address concerns effectively.
- Optimized booking processes using travel management software to improve workflow.
- Created financial reports detailing income and expenses related to travel bookings.
- Organized comprehensive travel arrangements, including flights, hotel bookings, and car rentals.
Owner/Operator Truck Driver
Prime Inc
Springfield
06.2006 - 11.2014
- Operated commercial truck for long-distance transport of goods and materials.
- Cultivated strong customer relationships by delivering exceptional service.
- Maintained detailed log of working hours, distance traveled, fuel consumption, and trip issues.
- Oversaw vehicle maintenance records, inspections, repairs, registration, and insurance coverage to ensure operational readiness.
- Inspected vehicles for mechanical integrity and safety, performing preventative maintenance.
- Executed cost control measures that decreased expenses and supported profitability.
Department Manager
Costco
Miami Lakes
08.2002 - 02.2006
- Implemented operational strategies that significantly improved customer service experiences.
- Managed daily operations to ensure efficient workflow and productivity throughout the department.
- Oversaw inventory management, maintaining stock levels and reducing waste effectively.
- Coordinated staff schedules to optimize resource allocation, ensuring smooth operations across multiple departments.
- Trained and mentored team members on company policies and procedures, improving compliance adherence.
- Facilitated team meetings for updates and feedback collection, strengthening team communication and collaboration.
- Collaborated with upper management to align departmental goals with overarching company objectives.
- Analyzed sales data and market trends to adapt strategies and maximize profitability.
Manager
Fudruckers
Miami
01.1998 - 08.2002
- Supervised daily operations to ensure adherence to company standards and maintain service quality.
- Trained and mentored staff on customer service best practices, fostering a culture of excellence.
- Managed inventory levels and coordinated supply orders to support operational efficiency and minimize disruptions.
- Developed staff schedules to balance labor costs and coverage requirements.
- Conducted regular performance evaluations, providing constructive feedback for improvement.
- Monitored staff performance and addressed issues to uphold service quality.
- Resolved customer complaints promptly to maintain high satisfaction levels across services.
- Implemented health and safety protocols in food preparation areas to safeguard staff.
Manager
KooKooRoo California Kitchen
Miami Beach
11.1995 - 12.1997
- Supervised daily operations to ensure compliance with company standards.
- Trained and mentored staff on customer service best practices to enhance customer satisfaction.
- Managed inventory levels and coordinated supply orders to maintain optimal stock levels.
- Developed staff schedules to enhance labor cost management and coverage needs.
- Conducted performance evaluations to identify areas for staff improvement and development.
- Assigned tasks based on skill levels to maximize team performance.
- Implemented health and safety protocols for food preparation areas.
- Completed opening, closing, and shift change functions to uphold operational standards.
Dive Shop Manager
Get Wet International
Miami
08.1992 - 09.1995
- Managed daily operations of retail shop to ensure efficient workflow and high customer satisfaction.
- Supervised team by establishing procedures and monitoring daily operations to enhance service delivery.
- Developed inventory management processes to maintain optimal stock levels and ensure product availability.
- Implemented visual merchandising strategies to enhance product displays and increase customer appeal.
- Collaborated with suppliers to negotiate competitive pricing and ensure timely delivery of merchandise.
- Built strong business relationships with vendors to support operational needs.
- Conducted regular audits of financial transactions, ensuring accuracy in cash handling procedures.
- Analyzed sales data to identify consumer behavior trends, guiding strategic decision-making.
Education
Associate of Arts - Hospitality Management/Culinary Arts
New England Institute of Technology
West Palm Beach, FL05-1992
High School Diploma -
Christopher Columbus HS
Miami, FL05-1985
Skills
- Delivery documentation
- Route optimization
- Route assignment
- Route prioritization
- Delivery targets
- Inventory management
- Operations management
- Schedule management
- Cost management
- Budget control
- Team leadership
- Staff management
- Staff training and development
- Employee coaching and mentoring
- Effective communication
- Problem solving
- Decision-making
- Relationship building
- Shift scheduling
Timeline
Driver
CPC Logistics
08.2024 - Current
Hazmat Driver
Burd Brothers
02.2020 - 07.2023
Butcher
Meijer
03.2018 - 08.2020
Travel Agency Manager
Admiral Travel
02.2015 - 02.2018
Owner/Operator Truck Driver
Prime Inc
06.2006 - 11.2014
Department Manager
Costco
08.2002 - 02.2006
Manager
Fudruckers
01.1998 - 08.2002
Manager
KooKooRoo California Kitchen
11.1995 - 12.1997
Dive Shop Manager
Get Wet International
08.1992 - 09.1995
Associate of Arts - Hospitality Management/Culinary Arts
New England Institute of Technology
High School Diploma -
Christopher Columbus HS