Lawrence Bolton
Birmingham,AL
Summary
Proven leader in technical service and personnel management, adept at enhancing service delivery and incident management at Charter Spectrum. Excelled in training and mentoring, driving team efficiency, and improving customer support. Leveraged problem-solving and organizational skills to significantly impact field operations. Achieved notable success in personnel and project management, demonstrating a strong blend of technical and soft skills.
Overview
18
18
years of professional experience
Work History
Technical Service Supervisor
Charter Spectrum
10.2012 - 07.2024
- Conducted scheduled and impromptu evaluations to assess work performance.
- Trained technicians on safety, task prioritization and project management techniques.
- Monitored team performance to assess training requirements and areas in need of improvement.
- Created and implemented plans to maximize efficiency of workers.
- Investigated and reported on accidents, injuries and near-miss incidents.
- Trained workers in proper methods, equipment operation and safety procedures.
- Met with senior management to determine needs and develop roadmaps.
Broadband Lead Technician
Charter Spectrum
11.2008 - 10.2012
- Managed team performance by training, mentoring, disciplining, and motivating employees.
- Supervised end-user support efforts, to establish consistent service guidelines and resolution.
- Monitored and enforced safety measures to mitigate hazards.
- Adhered to established policies and standards to safely complete projects.
Broadband Technician I-III
Charter Spectrum
08.2007 - 11.2008
- Provided customer with information and requirements for all services.
- Installed and provided troubleshooting and customer training for high-speed internet and telecommunication systems.
- Utilized industry equipment to analyze, identify, and resolve technical problems.
- Performed preventive maintenance of telecommunications equipment.
- Installed and configured new devices and system components.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
- Managed time efficiently in order to complete all tasks within deadlines.
Electrical Counter Sales
Mayer Electric Supply
07.2006 - 08.2007
- Documented orders in computer system with general conditions and special customer requirements.
- Managed accounts to retain existing relationships and grow share of business.
- Implemented systems and procedures to increase sales.
Education
No Degree - Business Administration And Management
University of Alabama At Birmingham
Birmingham, ALSkills
- Incident Management
- Service Delivery
- Customer Support
- Field Operations
- Problem-Solving
- Team building
- Time Management
- Organizational Skills
- Personnel Management
- Training and mentoring
Timeline
Technical Service Supervisor
Charter Spectrum
10.2012 - 07.2024
Broadband Lead Technician
Charter Spectrum
11.2008 - 10.2012
Broadband Technician I-III
Charter Spectrum
08.2007 - 11.2008
Electrical Counter Sales
Mayer Electric Supply
07.2006 - 08.2007
No Degree - Business Administration And Management
University of Alabama At Birmingham
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