Lawrence Boyd

• Delivered packages to customer doorsteps and business offices.
• Completed on-time deliveries by choosing best and most efficient routes.
• Improved customer satisfaction by ensuring timely and accurate deliveries of products.
• Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
• Inspection of delivery van
• Sort packages from the shipping container
• Scan packages with RFID scanner for delivery
• Load delivery van
• Deliver packages to customer homes and businesses
• Communicate with customer expected delivery time
• Pickup packages from both homes and business to be shipped out
• Examine pickups for proper paperwork and labeling
• Scan package upon arrival at the warehouse for next day delivery

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Deliver medical equipment to various Hospitals, Medical facilities and Universities in the Atlanta area.
• Pickup equipment from customers in the Atlanta area.
• Communicate with equipment management needs for equipment.
• Test and clean various types of medical equipment.
• Inventory control.
• Track and Swap out equipment that's due for pm inspection.
• Perform pm inspection on various pieces of equipment.
• Perform annual inventory count.
• Help resolve inventory discrepancies.
• Ship and Receive medical equipment and supplies.
• Operate RFID scanner to locate misplaced equipment.
• Train new hires.
• Travel to different branch locations to help when short staffed.
• Maintain constant communication with customers, team lead, sales rep and teammates.

• Optimized loading process by identifying areas of improvement in the warehouse layout, reducing load times significantly.
• Streamlined logistics operations for increased productivity with effective communication and coordination among team members.
• Resolved customer complaints related to shipping or delivery issues, maintaining a positive brand image and fostering long-term client relationships.
• Reduced transportation costs through route optimization, resulting in significant savings for the company.
• Receive, Scan and check in trucks.
• Match incoming product with BOL
• Scan and receive product into inventory.
• Log and notify leadership of discrepancies.
• Restock and Replenish sales floor.
• Operate powered equipment( Big Joe).
• Ship items to Distribution Center.
• Junk out items from inventory system.
• Create and print shipping labels.
• Scan and print price change labels

SWAT

• Daily cycle counts.
• Identify cause of Shrink.
• Research discrepancies.
• Resolve discrepancies with leadership.

• Collaborated with other Zone Coordinators to share insights, best practices, and drive company-wide improvements.
• Championed sustainable practices in daily operations, reducing the environmental impact of zone activities.
• Facilitated cross-functional collaboration between departments to address issues and foster a cohesive work environment.
• Reduced downtime with proactive maintenance of equipment and facilities within the zone.
• Breakdown luggage bag manifest.
• Dispatch bag runners.
• Expedite luggage with short turn around.
• Coordinate arrival and departure times with Tower personnel.
• Coordinate driver expectations with gate Supervisor.
• Record damages and discrepancies.
• Data entry of drivers log.
• Deliver luggage to transfer point.
• Load and unload aircraft.
• Operate powered equipment

• Acted as a mentor to junior drivers, sharing insights and best practices for maintaining safety standards and improving overall performance on the job.
• Provided ongoing training to new drivers, emphasizing company standards and best practices for efficient operations.
• Improved customer satisfaction ratings by providing timely deliveries and prompt communication with clients.
• Effectively managed time-sensitive deliveries, prioritizing tasks based on urgency and importance to client satisfaction.