Lawrence Campa-Jacques
Las Vegas
Summary
Dynamic professional with extensive experience in customer engagement and relationship management, leveraging strong negotiation and communication skills to enhance client satisfaction. Proven leader dedicated to fostering trust and positivity, consistently identifying growth opportunities and implementing effective strategies to drive customer success. Committed to continuous improvement and eager to tackle new challenges that contribute to organizational goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Team Leader
Jack in the Box
Las Vegas, NV
03.2025 - 10.2025
- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty.
- Supervised daily operations to ensure optimal workflow, compliance with food safety and quality standards.
- Trained and mentored staff on effective customer service techniques and operational procedures.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Implemented inventory management processes to minimize waste and optimize stock levels.
Seasonal Warehouse Associate
Sephora Warehouse
North Las Vegas, NV
10.2024 - 01.2025
- Maintained cleanliness and organization of work areas to promote safety standards.
- Collaborated with team members to optimize workflow and meet daily productivity goals.
- Worked safely around moving machinery.
- Consistently lifted materials weighing as much as 50 pounds.
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Operated various types of equipment such as forklifts, pallet jacks, or hand trucks safely while moving products throughout the facility.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
Utility Porter
Wynn Resorts
Las Vegas, NV
04.2023 - 10.2023
- Ensured cleanliness and organization of facilities, contributing to overall guest satisfaction.
- Managed waste disposal processes, adhering to environmental regulations and company policies.
- Implemented best practices for sanitation procedures, enhancing overall hygiene standards across the facility.
- Optimized workflow through effective communication with colleagues regarding task prioritization and progress updates.
- Provided support during special events or emergencies, assisting with setup, cleanup, or other necessary tasks as needed.
- Maintained a safe working environment for staff by promptly reporting any observed safety hazards or potential issues to management.
- Boosted efficiency by monitoring inventory levels of cleaning supplies and promptly notifying management when reordering was necessary.
- Consistently met or exceeded performance expectations by completing assigned tasks efficiently and effectively within established timeframes.
Sales Associate
The UPS Store 6806
Las Vegas, NV
08.2020 - 11.2022
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Managed inventory levels, ensuring stock availability and organization on sales floor.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Trained new staff on operational procedures and customer service best practices.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
High School Diploma -
Cimarron Memorial High School
Las Vegas, NV05-2019
Skills
- Critical thinking and problem-solving
- Detail-oriented approach
- Currency handling expertise
- Strong organizational skills
- Conflict resolution
- Responsive to evolving challenges
- Proficient in relationship building
- Goal oriented, self-motivated worker
- Punctual and trustworthy
- Approachable nature
- Customer Assistance
Accomplishments
- Achieved OSHA 10 DOL card by completing the OSHA 10- hour course with accuracy and efficiency.
Certification
- OSHA 10
- Food Handler Safety Training Card
- State of Nevada Cannabis Agent Card
- Notary Public
Education
High School Diploma
Languages
English
Native or Bilingual
Timeline
Team Leader
Jack in the Box
03.2025 - 10.2025
Seasonal Warehouse Associate
Sephora Warehouse
10.2024 - 01.2025
Utility Porter
Wynn Resorts
04.2023 - 10.2023
Sales Associate
The UPS Store 6806
08.2020 - 11.2022
High School Diploma -
Cimarron Memorial High School