Summary
Overview
Work History
Education
Skills
Other Professional Experience
Certification
Timeline
Generic

Lawrence David Metzger

Morton

Summary

Accomplished Strategy Manager with extensive experience at Caterpillar, Inc., specializing in PMO strategic direction and driving organizational change. Demonstrated leadership in implementing transformative strategies that improved dealer network performance and enhanced service data efficiency by over 20%. Known for exceptional program management capabilities and strong communication skills. Aiming to leverage expertise to further optimize operational excellence and drive impactful results.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Strategy Manager – Americas Distribution & Service Division (ADSD)

Caterpillar, Inc.
11.2023 - Current
  • A strategy leader leading our division’s PMO and execution of strategic and transformational plans facilitating the development of the dealer network’s sales & marketing efforts for the distribution of equipment, parts, digital, and services within the Americas for 850+ employees
  • Developed and implemented the division’s PMO strategies, best practices, methodologies, and governance driving structure for the division’s strategic initiatives increasing goal accomplishment by 8.5%
  • Led a Dealer Practices operational process transformation effort increasing velocity of dealer practice creation by 50%, the number of submissions by 10% and dealer utilization by 5% across 77 dealers in the Americas
  • Advanced the governance & program management capabilities for the largest distribution district in Cat and Caterpillar’s largest dealer’s commercial strategy by increasing aftermarket parts sales by 9% month over month

Service Data Transformation Program Manager – Global Service

Caterpillar, Inc.
05.2021 - 11.2023
  • Led the division’s PMO and the transformation of the service data design portfolio driving changes in the way Caterpillar created, authored, stored, analyzed, and shared service data developing an enterprise focused solution driving service excellence for an organization of 700+ employees, while collaborating with our dealer network globally
  • Developed and implemented the division’s PMO strategies, best practices, methodologies, and governance resulting in lean resource/work effort management increasing work effort and efficiency by 20%
  • Led the portfolio (with multiple key initiatives) & change management effort around our transformational changes to service data products, brand strategies, product launch & processes for the division effectively communicating and driving advancement throughout senior leadership and their teams
  • This effort increased efficiency within the service data process by 22%

Program Management Mgr – Global Program Management

Caterpillar, Inc.
11.2018 - 05.2021
  • Led a PMO team of 15 project managers that drove the transformational program and portfolio efforts for NPI, NTI, marketing programs, mining technology programs, digital programs, and IT programs
  • Developed an innovative resource & budget management process & tool increasing confidence & velocity of the forecasting process for operations – rolled out to 150+ employees increasing efficiency by 19%
  • Led the development and deployment of the portfolio management process for the Parts, Services and Logistics Division (PSLD) driving governance, clearer communications and successful advancement of key initiatives – rolled out to 100 + employees increasing portfolio performance by 13%
  • Effectively led the strategic program for the Resource Industries Group President to determine her 2020 strategic goals and planned efforts
  • This program drove 3 out of the 5 group president level goals generated for 2020
  • Successfully led the identification, implementation and change management for the installation of a new program management tool for the division – rolled out to 150+ employees
  • This new software tool increased our support coverage by 11% and increased process efficiency by 38% within its first year

Program Developer – CAT Digital

Caterpillar, Inc.
10.2014 - 10.2018
  • Team Lead for a PMO leading the transformational portfolio & program management efforts for 1000+ employees in Caterpillar’s digital & eCommerce technology division
  • Process owner for the division’s portfolio governance & management
  • Product and process owner for the division’s status update tool
  • Led the development of this process & tool for senior leadership and their direct reports
  • Resulted in saving 15 hours of reporting time per month
  • System administrator for the program management tool used to manage the key design program initiatives within CAT Digital
  • My administration increased program effectiveness & increasing program velocity by 30%
  • Partnered with senior leadership and internal partners to driving Agile/Scrum/Lean transformation within the division

Project Manager – Global Supply Network Division (GSND)

Caterpillar, Inc.
02.2012 - 10.2014
  • Led multiple, key design programs driving the transformation of products and processes for Caterpillar’s global supplier network – 200+ employees
  • Led the management of issue resolution for Caterpillar’s Mach 1 deployments increasing issue resolution time by 5%
  • Led the development of an indirect purchasing process and tool within the enterprise driving cost reduction by 7%
  • Led the redevelopment of GSND’s tool bailment process Caterpillar and driving supplier collaboration for tooling acquisition and maintenance
  • This process saved Caterpillar $850,000 in insurance costs per year
  • Led the development of and gained senior leadership support of the division’s project management processes and execution increasing project efficiency by 10%

Education

B.S. - Marketing & Management

University of Illinois
Champaign/Urbana, Illinois

Skills

  • PMO Strategic Direction
  • Senior Project Management
  • Program management
  • Portfolio management
  • Governance Framework Development
  • Sales and Marketing
  • Strategic Planning
  • Execution of Strategic Plans
  • Process Optimization
  • Organizational Change Leadership
  • Software Development Leadership
  • Dealer Relationship Management
  • Team Performance Enhancement
  • Risk Mitigation Strategies
  • Effective Issue Resolution
  • Market Analysis
  • Effective Communication
  • Cross-Departmental Cooperation

Other Professional Experience

  • G-Tech Professional Services (Caterpillar), Project Manager, 01/01/10, 12/31/12
  • Health Alliance Medical Plans, Project Manager: IT, 01/01/09, 12/31/10
  • Alipro (Caterpillar), Senior Project Management Consultant, 01/01/07, 12/31/09
  • Ray Dennison Chevrolet, Internet Manager / Sales, 01/01/03, 12/31/07
  • Lion Apparel, Regional Manager, 01/01/04, 12/31/05
  • Advanced Medical Transport, Emergency Medical Technician – Paramedic, 01/01/01, 12/31/03
  • Adecco Technical (Caterpillar), Marketing Consultant, 01/01/01, 12/31/02
  • GE Access, Junior Account Manager, 01/01/00, 12/31/01
  • Chicago Fire (Major League Soccer), Corporate Account Manager, 01/01/99, 12/31/00

Certification

  • Project Management Professional (PMP), Project Management Institute (PMI), 2013
  • SAFe Agilist, Scaled Agile, 2014
  • Change Management Certification, Caterpillar Inc., 2012

Timeline

Strategy Manager – Americas Distribution & Service Division (ADSD)

Caterpillar, Inc.
11.2023 - Current

Service Data Transformation Program Manager – Global Service

Caterpillar, Inc.
05.2021 - 11.2023

Program Management Mgr – Global Program Management

Caterpillar, Inc.
11.2018 - 05.2021

Program Developer – CAT Digital

Caterpillar, Inc.
10.2014 - 10.2018

Project Manager – Global Supply Network Division (GSND)

Caterpillar, Inc.
02.2012 - 10.2014

B.S. - Marketing & Management

University of Illinois

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Lawrence David Metzger