Lawrence Dixon III

Adept at fostering customer loyalty and resolving issues, my tenure at City Of Fort Worth Water Department showcased my ability to multitask and collaborate effectively. Leveraging skills in problem resolution and call center operations, I ensured seamless service delivery, enhancing team efficiency and customer satisfaction without relying on numerical metrics. Highly proficient Senior Customer Service Representative with demonstrated customer service orientation and interpersonal and communication skills to effectively handle multiple tasks in fast-paced environment. Quality-focused producer consistently meets team and department production targets by delivering strong output to achieve metrics. Mentors new hires and existing staff in call handling best practices to promote accurate and consistent call responses.