Lawrence Edmonds
Petersburg,VA
Summary
Dynamic professional with a rich background at T-Mobile and diverse roles from Master Barber to Support Specialist. Excelled in customer satisfaction and team collaboration, enhancing business compliance and safety. Skilled in verbal communication and sanitation, adept at transforming challenges into solutions, significantly improving service efficiency and client trust.
Overview
31
31
years of professional experience
Work History
Master Barber
Allusions Salon And Day Spa
06.2004 - Current
- Kept business compliant with applicable government standards.
- Styled hair according to customer preferences.
- Consulted with clients to assess personal style preferences and unique needs.
- Managed business customer service, responding to requests and concerns promptly.
Customer Care Representative
T-Mobile
09.2021 - 04.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
Support Specialist
Good Neighbor Home Health Care
06.2010 - 04.2018
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
- Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.
Deck Seaman
Navy
09.1993 - 01.1995
- Demonstrated flexibility when assigned additional or unexpected responsibilities during shifts at sea or in port.
- Navigated ship under direction of captain and studied actionable insights to avoid collision.
- Contributed to overall ship security by conducting routine patrols around the deck and reporting any suspicious activities or potential threats.
- Enhanced deck safety by conducting regular maintenance checks and repairs on equipment.
Education
BBA - Business Management
Bryant And Stratton College
Richmond, VA05-2009
Skills
- Cleaning and sanitation
- Customer safety
- Team collaboration
- Verbal communication strength
Timeline
Customer Care Representative
T-Mobile
09.2021 - 04.2024
Support Specialist
Good Neighbor Home Health Care
06.2010 - 04.2018
Master Barber
Allusions Salon And Day Spa
06.2004 - Current
Deck Seaman
Navy
09.1993 - 01.1995
BBA - Business Management
Bryant And Stratton College
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