Emergency Medical Technician
City of Lawrence Massachusetts
- Ensured prompt dispatch of appropriate resources by effectively prioritizing incoming emergency calls based on severity and location.
- Monitored multiple computer systems simultaneously for real-time situational awareness during emergency events, allowing for informed decision-making under pressure.
- Reduced errors in communication through strict adherence to established protocols and guidelines for radio transmissions.
- Participated in disaster planning exercises to test department readiness and improve overall preparedness for large-scale emergencies.
- Maintained open lines of communication with field personnel throughout all phases of an incident, ensuring ongoing support and coordination.
- Provided critical information to first responders with timely updates on evolving situations for informed decisionmaking.
- Conducted regular equipment checks and maintained inventory of supplies, ensuring dispatch center was properly stocked and functioning efficiently.
- Safeguarded sensitive information related to emergency incidents through strict adherence to confidentiality policies and procedures set forth by the department.
- Contributed to the development of department policies and procedures, enhancing overall effectiveness in handling emergencies.
- Played an instrumental role in resolving complex incidents by acting as a liaison between first responders and various support services available within the community.
- Enhanced emergency response times by efficiently dispatching fire and medical units to incidents.
- Assisted in the implementation of new technologies for improved communication between dispatchers and first responders, leading to more efficient incident management.
- Managed high-stress work environment by maintaining composure and professionalism during emergency situations, ensuring efficient operations.
- Facilitated ongoing professional development through participation in dispatcher training programs, staying up-to-date on industry best practices.
- Supported fellow dispatchers as a mentor by providing guidance and assistance when needed, fostering a positive team environment.
- Collaborated with other emergency service agencies to coordinate multi-agency responses, ensuring seamless operations during emergencies.
- Maintained accurate records of dispatched units for streamlined incident management and analysis.
- Improved communication between first responders and dispatch center through regular training sessions.
- Assisted callers in emergency situations with appropriate information and support.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
