Lawrence Fuller
Dallas,TX
Summary
Solid record of accomplishing challenging delivery goals under tight deadlines to satisfy customers and enhance business operations. Knowledgeable about using equipment, tracking movements and organizing documents. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
27
27
years of professional experience
Work History
Transportation Lead
Kroger
Dallas, TX
02.2024 - Current
- Monitored driver performance metrics such as on-time deliveries, customer service ratings, and safe driving practices.
- Ensured all drivers adhered to Department of Transportation regulations and guidelines.
- Provided support to the dispatch team during peak times or in emergency situations.
General Manager
Golden Chick
Dallas, TX
08.2011 - 02.2021
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Supervised employees through planning, assignments, and direction.
- Administered employee discipline through verbal and written warnings.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Tracked monthly sales to generate reports for business development planning.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
Road Supervisor
TCT Transit services
Dallas, TX
01.1997 - 01.2001
- Reviewed accident reports and implemented changes to reduce risk of future incidents.
- Conducted safety training sessions for personnel; maintained compliance with OSHA regulations.
- Responsible for ensuring that drivers were operating passenger vans in a safe and proper manner while transporting patients and or clients to and from schools, doctor appointments,etc.
- Worked accidents and filled out the correct reports of such accidents. Used a mobile radar(speed) detector to ensure rules of the road were being followed.
- Monitored on time performance of van operators to ensure they were being followed properly.
- Dispatching the routes for the drivers on a daily basis.
Education
High School Diploma -
James Madison High School
Dallas, TX06-1990
Skills
- I am able to dispatch routes while using a computer
- Great telephone skills and etiquette
- Able to follow directions given by upper management
- Able to coach employees on the expectations, company guide lines as well as policies and procedures
- Willing to do what needs to be done to accomplish the daily tasks at hand
- Able to train my fellow co-workers on proper procedures and rules of the company and rules
Timeline
Transportation Lead
Kroger
02.2024 - Current
General Manager
Golden Chick
08.2011 - 02.2021
Road Supervisor
TCT Transit services
01.1997 - 01.2001
High School Diploma -
James Madison High School