Summary
Overview
Work History
Education
Skills
References
Timeline
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RAYMOND BACHU

The Bronx,NY

Summary

Results-driven transportation leader with a proven track record of overseeing daily operations and consistently achieving performance targets while delivering efficient and accurate service. Recognized for exceptional planning abilities and strong conflict resolution skills, ensuring smooth logistics and effective prioritization of tasks. Committed to fostering a collaborative work environment that promotes team success and operational excellence. Seeking a permanent position that offers opportunities for professional growth and development.

Overview

12
12
years of professional experience

Work History

Transportation Lead

FreshDirect
08.2024 - Current
  • Oversaw transportation operations, ensuring timely delivery and adherence to safety regulations.
  • Mentored team members on best practices and operational protocols.
  • Enhanced customer satisfaction by closely monitoring delivery performance and addressing issues promptly.
  • Increased on-time deliveries with proactive communication between drivers, dispatchers, and customers.
  • Assigned tasks to team members to complete within designated time frames.

MOBILE OPERATION TRANSPORTATION DISPATCHER

Fresh Direct LLC
12.2023 - Current
  • Utilized GPS systems to track vehicle locations in real time.
  • Checked paperwork prior to dispatching crew members to maintain accuracy.
  • Effectively resolved complaints by working closely with customers.
  • Coordinated schedules with drivers, customers and vendors to ensure timely deliveries.
  • Scheduled preventive maintenance for fleet vehicles in order to minimize downtime.
  • Provided support to drivers in regards to directions, paperwork.

OPERATION CENTER SPECIALIST

FRESHDIRECT
11.2021 - 12.2023
  • Handles inbound calls from BLUE OCEAN and communicates with drivers to make sure deliveries are fulfilled/on-time
  • Calling various trucks to make sure the Reefer Temperature is in range
  • Handles Chats/Calls while completing Undelivered Boxes and DSQ's
  • Monitor drivers' route through samsara to make sure driver is not late or needs assistance
  • Extremely knowledgeable of computer productivity software
  • Volunteers to help BOTH Am and Pm shift when short staffed.

TRAVEL SERVICE AGENT/QUALITY ASSURANCE SPECIALIST

GLOBAL CONTACT SERVICES
02.2018 - 10.2021
  • Control high call volume from authorized Paratransit customers on a daily basis
  • Assist clients to travel reservations and itinerary cancellations
  • Coordinate with MTA and clients to determine alternate travel authorization and accommodations
  • Penalize paratransit carrier for various violations when necessary
  • Operate systems utilized by ADEPT, AVLM/GPS mapping, and google maps
  • Maintain feedback and coaching documentation/ provides feedback to call center team leader and managers
  • Monitor the effectiveness and quality of incoming calls and emails
  • Determine weaknesses in performance and establish solutions to improve.

COORDINATOR

GLEN ISLAND CENTER FOR NURSING AND REHABILITATION
12.2013 - 08.2016
  • Acts professionally, courteously and provides excellent customer service in response to residents, families and other staff member
  • Assist with admission and discharge of patient as directed
  • Maintain accurate record keeping and is able to retrieve requested documents timely
  • This includes filing open and paid invoices as well as account reconciliation details as needed
  • Knowledge of computers and relevant software applications
  • Maintain the confidentiality of all resident care information including protected health information
  • Report known or suspected incidents of unauthorized disclosure of such information.

Education

CERTIFIED MEDICAL BILLING AND CODING -

ABC TRAINING CENTER
BRONY, NY

MEDICAL ASSISTANCE/PHARMACY TECHNICIAN -

MONROE COLLEGE

HARRY S TRUMAN HIGH SCHOOL
01.2012

Skills

  • MICROSOFT WORD
  • EXCEL
  • POWERPOINT
  • Log Updating
  • Route Planning
  • Transportation Regulation Knowledge
  • Dispatch Operations
  • Assisting customers
  • DOT compliance
  • Incident reporting
  • Inventory tracking
  • Problem-solving

References

References available upon request.

Timeline

Transportation Lead

FreshDirect
08.2024 - Current

MOBILE OPERATION TRANSPORTATION DISPATCHER

Fresh Direct LLC
12.2023 - Current

OPERATION CENTER SPECIALIST

FRESHDIRECT
11.2021 - 12.2023

TRAVEL SERVICE AGENT/QUALITY ASSURANCE SPECIALIST

GLOBAL CONTACT SERVICES
02.2018 - 10.2021

COORDINATOR

GLEN ISLAND CENTER FOR NURSING AND REHABILITATION
12.2013 - 08.2016

MEDICAL ASSISTANCE/PHARMACY TECHNICIAN -

MONROE COLLEGE

HARRY S TRUMAN HIGH SCHOOL

CERTIFIED MEDICAL BILLING AND CODING -

ABC TRAINING CENTER

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