Lawrence Hearn
Portland,OR
Summary
Productive Seller possessing superior customer service mindset and 10 years of experience overseeing entire selling process from inventory creation to shipping. Detailed and dependable individual proficient in HTML and graphics paired with in-depth knowledge of product and still image photography. Skillful in managing and listing inventory and identifying new product opportunities.
Overview
12
12
years of professional experience
Work History
EBay Lister - Shipping Coordinator
Yellowstone Vintage Co.
01.2021 - Current
- Processed and tracked orders and shipments to verify accurate and on-time delivery of products.
- Resolve customer disputes courteously to enhance customer satisfaction.
- Created clear, precise and properly detailed product and service information on company website.
- Monitored and evaluated sales performance to make informed decisions and improve results.
Customer Support Manager
Canvas Host LLC
10.2011 - 07.2020
- Managed customer service effectiveness by monitoring performance and assessing metrics.
- Motivated and developed employees to overcome challenges and achieve goals to boost efficiency and performance.
- Handled complex and sensitive client relations and quality control issues to minimize negative impact to business direction.
- Identified process enhancements to reduce inconsistencies and drive improvements to support ongoing company success.
Education
Computer Graphics Certificate Degree - Wed Design
Al Collins Graphic Design School
Tempe, AZ04.1999
High School Diploma -
New School For The Arts
Scottsdale, AZ05.1997
Skills
- Customer Engagement
- Social Media Marketing
- Shipping Management
- Online Platforms
Timeline
EBay Lister - Shipping Coordinator
Yellowstone Vintage Co.
01.2021 - Current
Customer Support Manager
Canvas Host LLC
10.2011 - 07.2020
Computer Graphics Certificate Degree - Wed Design
Al Collins Graphic Design School
High School Diploma -
New School For The Arts
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