Lawrence Heiniemi

• Developed and executed sales strategies to increase market share.
• Cultivated relationships with key clients, enhancing customer satisfaction and retention.
• Analyzed market trends to identify opportunities for product expansion and innovation.
• Delivered product presentations and demonstrations to prospective clients, highlighting features and benefits.
• Researched sales opportunities and possible leads to exceed sales goals and increase profits.
• Streamlined sales process to improve efficiency, reduce cycle time, and close deals faster.
• Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
• Improved product offerings by gathering customer feedback and working closely with product development team.
• Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.
• Set up appointments with potential and current customers to promote new products and services.

Up'ed Customers on the lot or showfloor, Did A meet and greet, went over customers wants and needs, vehicle selection and demo, trade appraisal, numbers and so on. Followed the 10 steps.

Followed the 10 steps to a sale. Sold 14-20 units a month new and used

Followed 10 steps to a sale, this was a T.O. dealership. Once you had a write up the sales manager would do the closing. This was a large dealership with lots of salespeople. I was selling 14-22 units a month New and Used

As the Sales Manager I would Hire new sales people, Train them in all aspects of the sale. This was a TO system Once customer was committed my job was to close the deal As sales manager I had 20-30 salespeople at times Average was 2 teams with 10-15 sales people per team