Lawrence Holk
Prattville,AL
Summary
Developed adaptability and customer service skills in fast-paced retail environment, with focus on providing excellent customer experiences. Leveraged communication and problem-solving abilities to resolve customer issues and enhance satisfaction. Seeking to transition into new field, bringing strong foundation in teamwork and customer engagement.
Overview
1
1
year of professional experience
Work History
Retail Sales Associate
Russell Do It Center
Prattville, AL
04.2024 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
- Developed rapport with regular customers, fostering welcoming store atmosphere.
- Utilized product knowledge to make recommendations, tailoring suggestions to customer needs.
- Used in-store system to locate inventory and place special orders for customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Performed cash, card, and check transactions to complete customer purchases.
Education
GED -
Testing Center
Wetumpka, AL01-2024
Skills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Cash handling
- Reliability and punctuality
Timeline
Retail Sales Associate
Russell Do It Center
04.2024 - Current
GED -
Testing Center
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