Lawrence Imperiale
Hainesport,NJ
Summary
Accomplished leader with a proven track record, adept in commanding leadership and cost reduction. Excelled in staff training, enhancing customer relationships, and driving sales and growth. Recognized for superior problem-solving skills and loss prevention strategies, significantly improving operational efficiency and team productivity.
Experienced with managing business operations, leading teams, and driving strategic initiatives. Utilizes expertise in financial oversight and process optimization to enhance business performance. Track record of fostering team collaboration and achieving operational excellence.
Overview
36
36
years of professional experience
Work History
Team Leader
IKEA Distribution Center
07.2022 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
Freight/Operations Supervisor
Kohls Department Store
11.2021 - 07.2022
- Monitored supply chain and managed logistics functions for company.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Processed inbound and outbound shipments with high accuracy by directing associate teams and managing inventory processes.
- Maintained cleanliness and organization of warehouse workspace, working closely with employees to systemize tasks.
- Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Educated staff on strategies for handling difficult customers and challenging situations.
Fulfillment Team Member
Amazon
09.2021 - 11.2021
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Unloaded deliveries from trucks in prompt fashion.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Operated equipment such as pallet jacks, hand trucks, and center rider to move pallets and heavy boxes.
- Manually transported warehouse materials weighing up to 50 pounds and maintained stamina while standing, sitting, bending and walking for extended periods of time
- Ensured timely delivery of customer orders by consistently meeting or exceeding daily picking and packing targets.
- Participated in ongoing training and professional development opportunities to stay current on industry trends and best practices for fulfillment operations.
Business Manager
Civic Eye Collaborative LLC
08.2020 - 04.2021
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Designed detailed business plans to outline company policies, goals, and operations of company.
- Created, managed and executed business plan and communicated company vision and objectives to motivate teams
- Managed day-to-day business operations, including client interaction and invoice activities.
- Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets
- Interacted with customers and vendors with utmost professionalism to solve various problems.
- Oversaw office operations for organization by processing vital documentation, obtaining insurance verification and authorization for services
- Managed business operations for company generating $500,000 in yearly revenue.
- Established open door policy to foster environment of respect between employees and management.
Store Leader
Gamestop (Socom Division)
05.2007 - 08.2020
- Optimized staff performance through regular evaluations, coaching sessions, and goal-setting initiatives.
- Coached staff to leverage upselling and cross-selling opportunities, driving consistent sales by cultivating competitive and results-driven culture
- Basic Human Resource skills, which consisted of hours and payroll execution, company policy compliance and understanding, Associate review and training through GoStores and Workday communication, Performance coaching and training, Promotion of tiered associates to leadership positions.
- Set example for customer service by expertly handling challenging situations and modeling positive behaviors to team members
- Mentored employees to help improve selling skills and enable team members to become peak performers on job through roleplay and Workday communication and follow-up.
- Repeated Regional award winner for Customer Service, Units per Sale, Loss Prevention and Shrink, Power-Up loyalty Program, and Reservation of upcoming product.
- Built loyal customer base by consistently delivering quality products, top-notch service and efficient check-out procedures
- Worked closely with district managers and corporate leaders on strategic planning initiatives and implemented action plans.
Market Sales Manager/ Store Leader/Assistant Store Manager
Musicland Corp (Suncoast, Musicland, Sam Goody)
08.1994 - 01.2006
- Set example for customer service by expertly handling challenging situations and modeling positive behaviors to team members
- Basic Human Resource skills, which consisted of hours and payroll execution, company policy compliance and understanding, Associate review and training through communication and follow-up, Performance coaching and training, Promotion of tiered associates to leadership positions.
- Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Proactively engaged in reduction of product and cash loss, utilizing training in Loss Prevention.
- Enhanced new product initiatives while managing effective marketing campaigns, utilizing creative process to make and maintain advertising displays.
- Deployed to satellite stores to help troubleshoot challenges and mentor new management.
- Spearheaded aggressive marketing strategies for holiday and new release product to increase margins and competitiveness against big box competitors.
- Evaluated employee progress and compliance while identifying areas for additional coaching by monitoring daily performance.
Military Police Officer MWSS474 Reserves
United States Marine Corps
05.1989 - 01.1995
- Engaged in flight line security, maintaining security and integrity of multi-million dollar military aircraft and safety of military personnel.
- Performed military base and base housing domestic police duties in Cherry Point, North Carolina; Philadelphia Naval Base; desert policing duties in Twenty-nine Palms, California; and tactical corrections training in Camp Lejeune, North Carolina for deployment in Turkey.
- Qualified as Weapons Expert with M16, 9MM, and 45 caliber handgun.
- Activated to Active Duty during Desert Storm Conflict and served at Cherry Point Marine Corps Air Base. Earned National Defense medal and Veteran's status.
- Monitored and authorized access to restricted areas by employees and visitors to guard against theft and incursion.
- Facilitated conflict-resolution by implementing protocols and investigating issues through resolution.
- Enforced military laws and regulations.
- Composed reports on daily activities and incidents, which encompassed theft and damage to property, presence of unauthorized individuals and other unexpected situations.
Education
High School Diploma -
John F. Kennedy High School
Willingboro, NJ06.1988
Some College (No Degree) - Business Administration And Management
Cittone Institute
Moorestown, NJSkills
- Commanding and collaborative leadership style
- Store appearance and merchandise
- Problem analysis and resolution
- Loss prevention assessment programs
- Cost reduction
- Merchandising
- Recruiting and hiring
- Staff training and development
- Employee scheduling
- Customer relationship management
- Sales planning and implementation
- Profit and loss accountability
- Multitasking
Timeline
Team Leader
IKEA Distribution Center
07.2022 - Current
Freight/Operations Supervisor
Kohls Department Store
11.2021 - 07.2022
Fulfillment Team Member
Amazon
09.2021 - 11.2021
Business Manager
Civic Eye Collaborative LLC
08.2020 - 04.2021
Store Leader
Gamestop (Socom Division)
05.2007 - 08.2020
Market Sales Manager/ Store Leader/Assistant Store Manager
Musicland Corp (Suncoast, Musicland, Sam Goody)
08.1994 - 01.2006
Military Police Officer MWSS474 Reserves
United States Marine Corps
05.1989 - 01.1995
High School Diploma -
John F. Kennedy High School
Some College (No Degree) - Business Administration And Management
Cittone Institute
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