Lawrence Janese
Ransomville
Summary
Personable, friendly, and solution-oriented professional with several years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management, and sales. Dedicated to customer loyalty and satisfaction.
Overview
2
2
years of professional experience
Work History
Call Center Representative
First Source Advantage
Amherst
10.2024 - 12.2024
- Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
- Developed strategies for collecting overdue payments while preserving customer relationships.
- Utilized skip tracing techniques to locate hard-to-find debtors.
- Applied analytical skills to prioritize accounts based on collectability.
- Maintained confidentiality and adhered to FDCPA regulations during collections.
- Negotiated repayment plans with debtors to meet client recovery targets.
- Contacted customers with delinquent accounts to solicit payment.
- Documented all debtor interactions accurately for compliance and follow-up.
Kitchen Cook Associate
Walmart
NIAGARA FALLS
09.2024 - 10.2024
- Special orders placed with efficiency.
- Checked temperature of foods using thermometers to ensure they are cooked properly.
- Supported closing tasks by cleaning counters and equipment.
- Trained new kitchen hands in basic tasks, safety protocols, and kitchen standards.
- Monitored inventory to keep adequate stock of food items and supplies.
- Performed regular maintenance on kitchen equipment including lubricating moving parts and cleaning filters on range hoods or ventilation systems.
- Coordinated with other kitchen staff to ensure smooth operation and timely preparation of food.
- Completed day-to-day duties accurately and efficiently.
- Managed garbage disposal and recycling in accordance with kitchen protocols.
Sales Associate
OS SMOKE SHOP
NIAGARA FALLS
11.2023 - 06.2024
- Placed special orders or called other stores to find desired items.
- Processed credit card transactions quickly and securely.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Answered store and merchandise questions and led customers to wanted items.
- Tracked sales performance metrics to identify trends in market place.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Maintained up-to-date knowledge of store merchandise and policies.
Landscaper
NIAGARA FALLS PUBLIC WORKS
NIAGARA FALLS
05.2023 - 10.2023
- Raked leaves from turf areas in preparation for reseeding or sodding projects.
- Ensured that all safety protocols were followed while operating machinery.
- Raked and removed leaves, blowing debris from sidewalk and parking areas.
- Managed fueling and cleaning of equipment after each use to maintain functionality.
- Pruned and trimmed trees and hedges with shears, pruners, or chain saws.
- Followed safety procedures and protocols to minimize equipment mishaps.
- Operated a variety of lawn mowing equipment to maintain grounds according to schedule.
- Drove truck to deliver tools and equipment to work locations.
- Used proper gear and safety behaviors to minimize injury risk.
Education
GED -
Niagara Falls High School
Niagara Falls, NY06-2008
Skills
- Accurate Account Reconciliation
- Debt negotiation
- Customer retention
- Skip tracing techniques
- Compliance adherence
- Sales performance tracking
- Equipment maintenance
- Effective Team Management
- Detail-Oriented Mindset
- Effective communication
- Lawn Maintenance
Timeline
Call Center Representative
First Source Advantage
10.2024 - 12.2024
Kitchen Cook Associate
Walmart
09.2024 - 10.2024
Sales Associate
OS SMOKE SHOP
11.2023 - 06.2024
Landscaper
NIAGARA FALLS PUBLIC WORKS
05.2023 - 10.2023
GED -
Niagara Falls High School
Similar Profiles
Jahni BlackJahni Black
Customer Service Representative at First Source AdvantageCustomer Service Representative at First Source Advantage
S BarksdaleS Barksdale
Customer Service Representative at First Source AdvantageCustomer Service Representative at First Source Advantage
POOJA KRISHNA GOWDAPOOJA KRISHNA GOWDA
Sr. CSA at First source Advantage L.L.CSr. CSA at First source Advantage L.L.C