Desired Job Title
Customer Service|Sales Support Representative IIIWork Type
Full TimeLocation Preference
HybridOn-SiteRemoteLocation: Watertown, MNPlymouth, MNWaconia, MNDelano, MnMinnetonka, MN
Open to relocation: No
Open To Work
Kim Lawrence
Sales Support Representative III
Watertown,MN
Work Preference
Summary
Sales support professional with strong background in customer service and sales assistance, ensuring seamless interactions and customer satisfaction. Valued team player known for adaptability and results-driven approach. Displays exceptional communication skills and keen ability to resolve issues efficiently.
Overview
18
18
years of professional experience
Work History
Customer Service|Sales Support Representative III
Medtronic, USA
Minneapolis, MN
09.2008 - 07.2026
- Coordinated order processing activities through SAP and Fiori, system for Customers, Medtronic Sales Representatives and Clinical Study Teams to ensure timely fulfillment.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Worked closely with sales teams to refine communication processes, boosting overall workflow efficiency.
- Enhanced onboarding processes for incoming staff by providing support and expertise to new agents during training sessions.
- Executed process enhancements to elevate productivity within sales support department.
- Collaborated on strategies to optimize inventory management, ensuring accuracy in stock levels and streamlining order processing.
- Identified key trends in customer feedback to guide product improvement initiatives and enhance support effectiveness.
- Enhanced customer satisfaction by promptly resolving issues and addressing concerns.
- Created and processed orders and reviewed pending orders to verify adherence to fulfillment schedule.
- Participated in cross-functional teams working on strategic initiatives aimed at driving business growth.
- Tackled customer concerns and responded to inquiries within 24 hours to provide immediate issue resolution when possible.
- Facilitated communication between sales representatives and other departments to ensure seamless order fulfillment processes.
- Developed strong rapport with customers by maintaining regular contact through phone calls or emails.
- Assisted customers with sales needs such as inventory and shipping questions.
- Documented customer complaints and completed corrective action requests.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Presented professional image consistent with company's brand values.
E Commerce Associate
Covidien [Acquisition Medtronic Jan 2015]
Plymouth, MN
10.2013 - 12.2015
- Managed order processing and fulfillment through EDI, GHX, fax, email, and phone communications to enhance customer satisfaction.
- Assisted with transition of eV3/Covidien QAD business platform to SAP business platform for Covidien- Medtronic acquisition.
- Engaged with diverse teams to improve and elevate online customer interactions.
- Managed inventory levels to enhance stock availability and elevate customer satisfaction.
- Facilitated teamwork to ensure effective execution of recalls and limited release product launches.
- Collaborated with customer service team to resolve inquiries and improve client satisfaction.
- Managed resolution of customer inquiries to enhance satisfaction and encourage loyalty among clients.
- Mentored junior associates to foster a culture of continuous learning and improvement.
Warehouse Returns/Repack Specialist
EV3 [Acquisition Covidien December 2015]
Plymouth, MN
05.2008 - 10.2013
- Managed processing of Customer, Medtronic Sales-representatives and Clinical Teams utilizing QAD system platform from GHX EDI, email, phone, SAP, and Fiori systems to ensure timely fulfillment. [Average phone volume 40+ daily/High volume order entry depending on inquiry or order placement]
- Developed and executed comprehensive training programs to optimize onboarding processes.
- Managed customer records to enhance operational efficiency.
- Executed thorough inspections and processing of incoming returns, contributing to precise inventory management.
- Engaged with multiple departments to streamline inventory levels in the field, ensuring effective product launch execution.
- Streamlined repacking processes for conversions, focusing on preserving the condition of product boxes throughout.
- Implemented strategies to optimize workflow efficiency by cultivating relevant skills and techniques.
- Directed strategic initiatives to address challenges, ensuring timely and high-quality client deliveries.
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
Education
Bachelor of Science - Business Management
Cardinal Stritch University
Eden Prairie, MN [Off Campus And Online]03.2027
Skills
- SAP and Fiori proficiency [GHX, EDI, Email and Phones]
- Complaint resolution
- Customer order management
- Teamwork and collaboration
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Customer satisfaction
- Organizational skills
- Adaptability and flexibility
- Product knowledge
- Professionalism
- Conflict resolution
- Continuous improvement
- Inventory management
- Written communication
- Order processing
Timeline
E Commerce Associate
Covidien [Acquisition Medtronic Jan 2015]
10.2013 - 12.2015
Customer Service|Sales Support Representative III
Medtronic, USA
09.2008 - 07.2026
Warehouse Returns/Repack Specialist
EV3 [Acquisition Covidien December 2015]
05.2008 - 10.2013
Bachelor of Science - Business Management
Cardinal Stritch University