Lawrence Manuyag
Jacksonville
Summary
Dynamic General Manager with over 7 years of management experience and a robust background in customer service spanning more than a decade. Expertise in fostering exceptional team environments and delivering outstanding customer experiences drives operational excellence across multiple locations. Skilled in strategic thinking, conflict resolution, and time management, ensuring that organizational goals are met while upholding core values. A proven ability to adapt and solve problems effectively positions well for leading teams towards success and enhancing overall service quality. Passionate about empowering team members and creating a positive atmosphere that promotes growth and satisfaction.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Store Manager
Miniso
Raleigh, NC
10.2025 - Current
- Cultivate a customer-first store environment that increases sales and repeat visits through exceptional service and visual merchandising.
- Ensure strict compliance with corporate merchandising standards and visual guidelines to maximize product discovery and upsell opportunities.
- Recognized as a top performer in North Carolina for branded membership sign-ups, driving customer loyalty initiatives.
- Recruit, onboard, and coach staff to build a high-performing team focused on retention, service quality, and operational excellence.
- Oversee inventory accuracy, scheduling, and cash controls to protect assets and improve operational efficiency.
- Provide cross-location support and training to standardize processes and strengthen store culture across the region.
General Manager
Planet Fitness
Jacksonville, North Carolina
08.2020 - 10.2025
- Lead daily operations across multiple Eastern NC clubs, ensuring exceptional customer service and facility standards.
- Conduct brand-excellence inspections to maintain compliance with corporate quality and cleanliness standards.
- Consistently exceeded brand Net Promoter Score benchmarks; recognized as a KPI leader in 2023 and 2024.
- Manage inventory, oversee equipment procurement, and ensure accurate cash handling and deposits to support budget adherence.
- Recruit, train and develop staff to build high-performing teams and improve service delivery and retention.
- Appointed Senior General Manager for Summer 2025 to oversee expanded operational initiatives.
Store Manager
Batteries Plus Bulbs
Jacksonville, North Carolina
03.2014 - 07.2020
- Delivered exceptional customer service, fostering strong client relationships.
- Maintained cleanliness and organization of store, ensuring accurate product stocking and promotional displays.
- Executed device repairs and programmed car keys and fobs, enhancing customer satisfaction.
- Oversaw inventory management and store deposits, streamlining operational efficiency.
- Managed employee scheduling and monitored sales performance, optimizing team productivity.
ProActive Technologies, LLC
Camp Lejeune, Jacksonville, North Carolina
05.2011 - 12.2013
- Trained using Lockheed Martin, Range Master and Saab target systems to provide training for Marine Corp and Navy.
- Maintained the cleanliness of the range with target repairs and lawn care.
- Operated at multiple locations to conduct qualifications for Pistols, Rifles, Tanks and AAV simulated target training.
- Utilized computer skills to help write target scenarios for programming.
Apple Product Professional, Computer Specialist, Mobile Broadband Specialist
Best Buy
Greensboro, North Carolina
11.2009 - 09.2011
- Specialized in educating customers on the latest cutting edge technology and provide support on Apple Products, computers and cell phone services.
- Led the department for the highest company services and sales in the summer of 2010.
Firedog Technician, Computer/Television Specialist
Circuit City
Jacksonville, North Carolina
07.2008 - 03.2009
- Provide excellent computer hardware and software installations and troubleshooting.
- Assist in providing the best possible shopping experience for all customers.
- Maintained cleanliness and organization of the departments, ensuring accurate product stocking and promotional displays.
Education
Associate's - Health and Fitness, music and performance arts
Coastal Carolina Community College
Jacksonville08-2010
Diploma - music and performance arts
Jacksonville High School
Jacksonville06-2007
Skills
- Customer Service
- Strategic Thinking
- Conflict Resolution
- Time Management
- Budgeting
- Delegation
- Empathy
- Adaptability
- Communication
Certification
- CPR Certified AUG 2025
- Tanning Certified AUG 2025
Languages
English
Tagalog
Timeline
Store Manager
Miniso
10.2025 - Current
General Manager
Planet Fitness
08.2020 - 10.2025
Store Manager
Batteries Plus Bulbs
03.2014 - 07.2020
ProActive Technologies, LLC
05.2011 - 12.2013
Apple Product Professional, Computer Specialist, Mobile Broadband Specialist
Best Buy
11.2009 - 09.2011
Firedog Technician, Computer/Television Specialist
Circuit City
07.2008 - 03.2009
Diploma - music and performance arts
Jacksonville High School
Associate's - Health and Fitness, music and performance arts
Coastal Carolina Community College