Summary
Overview
Work History
Education
Skills
References
Affiliations
Accomplishments
Certification
References
Timeline
Generic

Lawrence M. Yaiser

Davenport,Florida

Summary

Seasoned Director of Global Services at NBS Technologies/UBIQ, I excel in fostering strong relationships. Spearheaded international projects, enhancing customer satisfaction and expanding the client base. My leadership significantly contributed to strategic company objectives, showcasing exceptional decision-making and team management skills. Strategic Director known for high productivity and efficient task completion. Specialize in operational strategy, team leadership, and financial oversight. Excel in communication, problem-solving, and adaptability, ensuring effective team collaboration and project success. Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Organized and systematic with natural relationship-building and leadership talents.

Overview

34
34
years of professional experience
1
1
Certification

Work History

Director of Global Services

NBS Technologies/ UBIQ
Minneapolis, USA
05.1999 - Current
  • Manage a service group and projects installing new equipment and setting up machines for production.
  • Responsibilities include monthly reporting of new accounts, as well as future accounts, training for a dealer group of 75 companies, and contracts and service pricing for both government and private companies.
  • Well-versed in the use of MS Project, Excel, and Access, I developed an online database for both technicians and customers to access for support worldwide.
  • Travel as needed internationally and throughout the U.S. to meet with customers, develop contracts, and assure satisfaction, as well as adding new customers with the sales team.
  • Collaborated with senior leadership to set long-term objectives for the company.
  • Recruited, trained, supervised, evaluated and mentored staff members.
  • Established relationships with vendors and suppliers to secure favorable terms for materials or services.

Development and Software Tester

NBS Technologies
Paramus, USA
09.1996 - 05.1999
  • Testing of software to determine functionality and any bugs, report any errors and work with the engineer responsible until completed
  • Testing of new mechanical modules to determine life expectancy and any flaws in the design
  • Track the ongoing projects in MS project and inform management of any slip in deadlines or major failure issues that will delay release of the mechanism

Technical Support

NBS Technologies
Paramus, USA
07.1990 - 09.1996
  • Final line of support for field technicians globally, responsible for either phone support or on-site support as needed
  • Knowledge of software systems and drivers for UNIX, As400, and basic PC drivers for local and networked printers
  • Maintain a continual knowledge database to track issues and determine the frequency of particular problems

Education

Regulatory Affairs -

QAI Quality Assurance
FL
01.1998

Associates Degree - Electronics

DeVry Technical Institute
NJ
01.1983

Skills

  • Logistics management
  • Decision-making
  • Creativity and innovation
  • Time management
  • International business
  • Verbal and written communication
  • Team management
  • Relationship building
  • Issues resolution
  • Staff development
  • Coaching and mentoring

References

Available Upon Request

Affiliations

  • Golf
  • Softball

Accomplishments

  • Completed and implemented Gov't ID project for Quebec
  • Successfully Supported the Department of Defense ID Project for CAC Card Distribution

Certification

  • CSTE Certifications for Software Testing

References

References available upon request.

Timeline

Director of Global Services

NBS Technologies/ UBIQ
05.1999 - Current

Development and Software Tester

NBS Technologies
09.1996 - 05.1999

Technical Support

NBS Technologies
07.1990 - 09.1996

Regulatory Affairs -

QAI Quality Assurance

Associates Degree - Electronics

DeVry Technical Institute

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Lawrence M. Yaiser