Summary
Overview
Work History
Education
Skills
Software
Languages
Timeline
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Lawrence Obeid

Houston,TX

Summary

Seeking a challenging role in a dynamic tech environment where I can leverage my technical skills, creativity, and problem-solving abilities to drive innovation and deliver impactful solutions for the organization while continuously expanding my knowledge and expertise in the field.

Overview

4
4
years of professional experience

Work History

Customer Success Analyst Intern

CES/Way, LTD.
09.2024 - Current
  • Lead customer support initiatives for cloud-based solutions, significantly enhancing client satisfaction and retention rates through personalized service and proactive problem resolution.
  • Facilitated numerous customer training sessions on product features and best practices.
  • Collaborated closely with engineering and product teams to identify and resolve system issues, ensuring optimal service performance and minimizing downtime.

Production Data Analyst Co-Op Student

Hilcorp Energy
03.2023 - 10.2023
  • Acquired practical experience in the energy sector through hands-on projects, collaborating closely with seasoned professionals at Hilcorp Energy Company
  • Assisted the Hilcorp Energy team as a Production Accountant Co-Op Intern in identifying and resolving issues with oil tanks in the Lower 48
  • Utilized Excel, SAP, and Enertia to analyze data and provide accurate reports on different areas of the Lower 48

E-Commerce Associate Curbside

Target
05.2021 - Current
  • Confer with customers about concerns with products or services to resolve problems and drive sales.
  • Compile customer feedback and recommend service delivery improvements to management.

Property Manager Intern

Hartman Income REIT
10.2023 - 06.2024
  • Manage expenses and ensure timely payments, resulting in improved financial stability for the company
  • Proactively monitor and analyze financial data to identify cost-saving opportunities and optimize financial performance
  • Analyze tenant and property accounts using Excel and Yardi software, ensuring accurate and up-to-date financial records

Education

Bachelor of Science - Computer And Information Systems

University of Houston
Houston, TX
05.2026

Skills

    AWS, Linux, Windows, TCP/IP, DNS, Routing, Python, Ruby, Bash, Troubleshooting, Networking, Customer Support, Office, Yardi, Enertia, SAP

Software

MS Project, MS Video, MS Office, Creative Cloud, AWS Console, VS Code, Salesforce

Languages

Arabic, English

Timeline

Customer Success Analyst Intern

CES/Way, LTD.
09.2024 - Current

Property Manager Intern

Hartman Income REIT
10.2023 - 06.2024

Production Data Analyst Co-Op Student

Hilcorp Energy
03.2023 - 10.2023

E-Commerce Associate Curbside

Target
05.2021 - Current

Bachelor of Science - Computer And Information Systems

University of Houston

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Lawrence Obeid