LAWRENCE OLIVIER

• Assisted customers with selecting products for purchase and driving sales, returning and replacing purchases through mail, correcting errors in shipping, de-escalating upset customers to find solutions to grievances and satisfying needs, scheduled appointments and deliveries for repairs and appliances, assisted stores remotely with in store customers and calls for information and product sales, worked with customers on amending contracts and information, managed other employees in performing the above duties and provided them education in policy and best practices.

Investigated customer accounts for evidence of third party and first party financial fraud, assisted customers with regaining account access and setting up security, assisted customers with financial rededications and account corrections if third party fraud was proven, assisted customers with general account maintenance

• Assisted customers with returns and special situations, facilitated sales with product knowledge and suggestions, operated money center assisting customers with sending and receiving money internationally, providing money orders, loading cards, and other financial services, operated cash registers, maintained cleanliness and general upkeep of areas, stocked products, and trained new associates in above duties.

• Assisted customers with recommendations and selecting specialized products for sale, stocked items for sale and in warehouse, maintained cleanliness and general upkeep, assisted customers with information and returns, trained new associates in above duties.