Penny Ott
Tigard,OR
Summary
Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Overview
14
14
years of professional experience
1
1
Certification
Work History
PROJECT MANAGER BUSINESS EXECUTION | COMMERCIAL BANKING
Wells Fargo Bank, LLC.
02.2020 - Current
- Completed a migration of 1000+ SharePoint 2013 sites to SharePoint Online sites in 18 months with 100% success and within budget, no work time pause
- Fostered collaboration and stakeholder relationships but holding informational drop-in meetings to train, answer questions regarding software updates and increase transparency on upcoming campaigns
- Governance program for newly built FCO web locations | implemented first RCSA certification program for sites
- Managed development of communications of strategies with site owners, team leads and leadership, team site managers – increased awareness through strong communication and presentation
- Facilitates and trains groups to maintain stale information audits and complete the site deletion process, improving risk of stale information by 35%
- Collaborated with stakeholders, to strategize, plan and execute programs, services, and initiatives - completed 8 medium to large scale projects, simultaneously in 2023
- Expert administrator in software programs such as Microsoft, JIRA, Course correction and Excel – proven leader is ideation, full cycle, and campaign continuation – met and exceeded goals 2020-2024
- Ensures plans/programs adhere to appropriate policies and regulations/ strategic planning of upcoming policy needs and updates/ meets and exceeds deadline requirements
- Manages work team that creates collaborative and team site workspaces from new from tools such as Sharepoint and Microsoft teams – streamlined communication across business partners
- Strategizes leadership meetings and initiatives through regular communication in fast-paced environment with internal and external customers
- Completes retrospective performance quality assurance for a virtual library of over 500 procedural documents leads regulatory and compliance project close activities
- Completes testing activities and user acceptance activities as a part of the end-to-end PM project with tolerance investigation.
LEAD INSTRUCTIONAL DESIGN CONSULTANT | CONSUMER LENDING
Wells Fargo Bank, LLC.
11.2013 - 02.2020
- Project manager and team leader who manages projects and teams of individuals; evaluates employees, plans and mentors’ employees in onboarding and performance improvement, day to day design work and process
- Completes and approves needs assessments and design plans for team and across teams; using engaging and innovative learner centered methodologies
- Oversees the quality and functionality of high-quality training programs and content, utilizes best practices for professional instructional design
- Scrum master and agile leader who leads assigned teams of individuals through change and business initiatives using creative thoughts and resolutions
- Oversaw the creation of 5 traditional instruction projects in 6 months and 3 web-based scenarios; assessment scores were at 60% passing to over 85% in a 6-month period
- Consults with business partners and Learning & Development professionals at senior levels and enjoys the interactions and challenges
- Demonstrates ability to create and implement vision and values across learning and culture with employees and in learning solutions; lead team to implement new vision and values in over 2200 pages of curriculum in 3 months
- Manages department budget and administers employee compensation and evaluations
- Developed program to streamline Ideas to improve processes and procedures, Idea builder in SharePoint; implemented company-wide, created from new.
INSTRUCTIONAL DESIGN ASSOCIATE CONSULTANT | CONSUMER LENDING
Wells Fargo Bank, LLC.
04.2010 - 11.2015
- Ambitiously consults with WFHM leadership, Default Mortgage leaders, and L & D professional’s groups to develop learning solutions; trusted contributor to improving performance outcomes
- Regularly demonstrates a strong ability to work independently, with little supervision, remotely, and handle multiple ambiguous projects both large and small using great attention to detail
- Proven consulting skills as project team lead in verbal and written communication and gives innovative recommendations for faster proficiency outcomes and retention delivering blended learning solutions
- Manages maintenance process from start to finish with ease and a focus on the relationships with the business and L & D partners, individual contributors, CLG Foreclosure and Remediation experts
- Proven time management skills allowing for multiple large projects to easily be prioritized and managed with quality and conciseness
- Experienced leader of projects and small teams for project work; reliable partner and team lead in escalated or complex problem solving
- Analyzes need and recommends solutions to business partners, managers providing a better learning experience and increased learning
- Lead projects to design internal process and procedures that are used to train peers; proven ability to embrace ambiguity from start to finish in many projects, reviews, and tests for updated process
- Partners with management to communicate practical strategy, process improvement, and solutions to expand on curriculum and improve time to proficiency for learners.
Education
MBA - Business Administration and Leadership Policy -
PORTLAND STATE UNIV.
01.2014
Bachelor’s Degree of Arts, Leadership and Political Science minor -
SAN FRANCISCO STATE UNIV.
01.2002
Skills
- 8 years’ program and project management in large and mid-size organization in financial services industry
- Strong problem solving, analytical skills and critical thinking
- 8 years’ experience with project management lifecycle and tools Smartsheet
- Strong interpersonal relationship building personality dynamic and matrixed environment champion
- Creative and experienced presenter both public and online presentations and facilitation
- Excellent consulting skills ability to build partnerships, diplomacy
- Frontline operations Collections Customer Service Financial Services industry
- Manages financial objectives, budget preparation, adhering to cost constraints and adjusting expenditures
- Proven advanced influencer, negotiator, and conflict resolution skills Highly diligent
- Proven strength in stakeholder relationships both external and internal active community member fostering relationships
- Highly organized, analytical and proven expert in managing large, complex projects in IT, risk management initiatives and DEIB
- Time Management, change leader and champion excellent communicator Global team member
- Project Management Professional certified (PMP), Scrum Master (Agile)
- Advanced relationship builder, strong diplomacy and initiative, natural people person
- Project Management
- Project Planning
- Project planning and development
- Project Scheduling
- Budgeting and forecasting
- Risk Management
Certification
- PMP - Project Management Professional
- CAPM - Certified Associate in Project Management
- Classroom and Virtual Training
Affiliations
- Softball Instructor – The Yard Softball and Baseball Academy
- Business owner – Rapidfire Inc. – Non-Profit that recycles new and used sporting equipment to local sport programs
- Provides lesson and learning events for softball players
- Volunteer Booster President - Tigard-Tualatin School district
- Volunteer Director - Concerned Advocates Recognizing Excellence Spokesperson Administrator 2011- 2012, 2015
- Portland Toastmaster’s Chapter, Multnomah County 2010-2015
Timeline
PROJECT MANAGER BUSINESS EXECUTION | COMMERCIAL BANKING
Wells Fargo Bank, LLC.
02.2020 - Current
LEAD INSTRUCTIONAL DESIGN CONSULTANT | CONSUMER LENDING
Wells Fargo Bank, LLC.
11.2013 - 02.2020
INSTRUCTIONAL DESIGN ASSOCIATE CONSULTANT | CONSUMER LENDING
Wells Fargo Bank, LLC.
04.2010 - 11.2015
MBA - Business Administration and Leadership Policy -
PORTLAND STATE UNIV.
Bachelor’s Degree of Arts, Leadership and Political Science minor -
SAN FRANCISCO STATE UNIV.