LAWRENCE OTOO
Antioch,CA
Summary
To be able to work in a challenging environment which would contribute to the enhancement of my abilities, giving me the opportunity to harness my full potential and further develop my abilities, and in turn be able to contribute to the success of the company.
Overview
4
4
years of post-secondary education
22
22
years of professional experience
Work History
Snr. IT Desktop Analyst for Ghana, Ivory Coast & Senegal
Halliburton Ghana Limited
02.2015 - Current
- Diagnose and resolve software and hardware incidents, including operating systems and across a range of software applications.
- Resolve help desk issues including troubleshooting hardware and software issues.
- Assisted users with logged IT incidents, ensuring timely resolution and support.
- Resolve incidents and upgrade different types of software and hardware.
- Resolve incidents with printers, copiers/ scanners and IT related in all three Locations.
- Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers and administrative systems.
- Configure, deploy, maintain, troubleshoot and support computer workstations, laptops, printers, mobile devices, phones and other computer and telecommunications equipment.
- Installed and configured new IT equipment to maintain operational efficiency.
- Working with hardware and software vendors to verify timely product delivery and ensure that new equipment is installed and ready to operate on schedule.
- Monitor network performance in order to determine whether adjustments need to be made, and to determine where changes will need to be made in the future Responsible for network security.
- Hardware and Network Installation support.
- Repairs, maintains and upgrades workstations and servers.
- Coordinate with vendors and with company personnel in order to facilitate purchases.
- Oriented new users on existing technology to enhance user adoption and proficiency.
- Train staff about potential uses of existing technology.
- To provide day-to-day support and training to Association staff.
- Delivered exceptional customer service in person, via phone, and email.
- Provide individual training and support on request.
- Training Users on computer system use.
Networking Administrator
K-NET GHANA LIMITED
01.2010 - 01.2016
- Proactive monitoring of customer nodes.
- Installing and configuring computer hardware operating systems and applications.
- Monitor the network for trouble conditions and administer network recovery procedures to isolate specific trouble source.
- Updated the network on a day-to-day basis.
- Oversaw all client interactions in Western and Central Region to enhance service quality.
- Update system as soon as new version of OS and application software comes out.
- Established strong working relationships with customers and professionals to enhance service delivery.
- Testing and evaluating new technology.
- Establishing a good working relationship with customers and other professionals.
- Monitored and maintained computer systems and networks to ensure optimal performance and reliability.
- Provided internet service provider support
Networking Technician
CERTIFIED TECHNOLOGY SERVICE LIMITED
11.2009 - 01.2011
- Compiles statistics on the performance and reliability of the network system and various IT equipment presented to management for future IT projection decision.
- Keeps documentation of various proposals from IT Vendors, Internet service providers and keeps track of their contacts.
- Advised management on IT equipment purchases and outlined potential risks related to system contingency.
- Executed operational support and performed routine and preventative maintenance for corporate LAN and WAN network.
- Repairs, maintains and upgrades workstations and servers.
- Advises management on any IT related equipment purchase and educates on unforeseen future risk pertaining to systems contingency.
- Repairs, maintains and upgrades workstations and servers.
- Managed relationships with internet service providers to ensure optimal connectivity and service levels.
System Administrator
ABM LINKS GHANA LIMITED
Cape Coast, Ghana
08.2004 - 01.2009
- Install, configure and administrate windows 2003 local area network (LAN), Wide area Network (WAN).
- Installed antivirus (Norton antivirus 2007) and performed daily updates to ensure system security.
- Creates user accounts, user groups, organizational units and sets group policies in Active Directory services pertaining to data entry and call center clerks.
- Installs WSUS, implements and administrates to keep windows up to date on all workstations.
- Administered windows exchange server 2003 for corporate mail service.
- Administer backups of processed data.
- Repairs, maintains and upgrades workstations and servers.
- Replaces Motherboards etc in servers and workstations, HP LaserJet, Canon and Xerox as well.
- Coordinates with network technicians on network physical cabling, paneling, network ports and switch installation.
- Keeps documentation of various proposals from IT Vendors, Internet service providers and keeps track of their contacts, mailings etc.
- Advises management on any IT related equipment purchase and educates on unforeseen future risk pertaining to systems contingency.
- Train junior installation and maintenance crews to support network technicians.
- Facilitated business process outsourcing initiatives to streamline workflows.
Education
Bachelor of Science - Information And Computer Systems
Ghana Institute of Management & Public Administration
Accra, Gh 01.2021 - 09.2024
Skills
- Network troubleshooting
- Network optimization
- Knowledge in network security
- Remote access solutions
- Wireless connectivity
- Disaster recovery planning
- Server management
- Analytical and logical problem solving
- Results under pressure
- Teamwork under pressure
- Quick learner
- Self-directed work
- Email management solutions
Training and Interests
- Reaching out
- Gardening
- Public speaking
Timeline
Bachelor of Science - Information And Computer Systems
Ghana Institute of Management & Public Administration
01.2021 - 09.2024
Snr. IT Desktop Analyst for Ghana, Ivory Coast & Senegal
Halliburton Ghana Limited
02.2015 - Current
Networking Administrator
K-NET GHANA LIMITED
01.2010 - 01.2016
Networking Technician
CERTIFIED TECHNOLOGY SERVICE LIMITED
11.2009 - 01.2011
System Administrator
ABM LINKS GHANA LIMITED
08.2004 - 01.2009