James R. Lybarger
Odessa,Texas
Summary
IT support specialist skilled in diagnosing and resolving hardware and software issues. Contributed to operational efficiency through effective problem resolution and meticulous documentation of support tickets. Experience in network troubleshooting ensures enhanced connectivity and user access.
Overview
1
1
Certification
44
44
years of professional experience
Work History
IT Desktop Analyst
Kinder Morgan
Midland, TX
02.2026 - Current
- Install, troubleshoot, and maintain desktop hardware and software systems.
- Install, troubleshoot, and maintain Laptop hardware and software systems.
- Provide problem determination and take corrective action for PC hardware/software failures in a professional, timely manner.
- Load specified software packages such as operating systems, endpoint protection, CAT applications, office products, and other 3rd party programs on the computer.
- Provided support, training, and instruction to users on equipment and software, resolving issues efficiently.
- Responded to client inquiries regarding system operation, diagnosing hardware, software, and operator issues.
- Assist with network troubleshooting, including LAN, Wi-Fi, and VPN connectivity.
- Corrected problems by assisting network, telecom, and server teams with on/off-site issues.
- Installs or assists service personnel in the installation of hardware and peripheral components such as monitors, keyboards, printers, and disk drives on the user's premises.
IT Field Support Technician
Addison Group
Odessa, TX
07.2025 - 12.2025
- Resolved technical issues for operating systems, applications, and connectivity, minimizing downtime for users.
- Tracked and documented support tickets and resolutions to enhance service response accuracy.
- Configured Cameras, Intercoms, and peripherals for Frac Sand load out Stations, ensuring operational readiness.
Desktop Support Technician
Nextier/Patterson UTI
Odessa, TX
05.2023 - 05.2025
- Delivered technical support to users through phone, email, and in-person interactions, ensuring timely resolution of issues.
- Install, troubleshoot, and maintain desktop hardware and software systems.
- Resolve technical issues related to operating systems, applications, and connectivity.
- Executed regular maintenance and updates on desktop systems to enhance performance and reliability.
- Facilitated network troubleshooting for LAN, Wi-Fi, and VPN connectivity to resolve user access issues.
- Collaborate with other IT team members to implement new technologies and solutions.
- Implement cybersecurity best practices by regularly updating software, patching vulnerabilities, and continuously monitoring for security threats.
Break Fix Tech/ Asset Management
HCL America
Midland, TX
05.2018 - 03.2023
- Warranty and non-warranty Hardware repairs to the company's Servers.
- Warranty and non-warranty Hardware repairs to company Laptops.
- Perform upgrades to company Laptops, Desktops, servers, Printers, and Plotters.
- Diagnosed operational problems and implemented corrective actions to restore functionality.
- Install software and upgrades, and assist employees as required.
- Documented common issues and their resolutions to streamline future troubleshooting.
- Troubleshot and resolved network issues across workstations, peripherals, and devices to ensure connectivity.
- Configure, deploy, and maintain laptops and desktops.
IT Desktop Analyst
432 Tech
Odessa, TX
12.2013 - 03.2018
- Troubleshot and resolved network issues impacting workstations, peripherals, and devices, ensuring minimal disruption to operations.
- Diagnosed operational problems and implemented corrective actions to restore system functionality.
- Deploy servers, computers, peripherals, smartphones, and VOIP phones.
- Perform upgrades, maintenance, and repair of IT equipment.
- Install software and upgrades, and assist employees as required in their use.
- Maintain active directory accounts of users and computers.
- Configure network access for PCs and printers.
- Configure, monitor, and manage onsite and offsite backups.
- Documented common issues and their resolutions, enhancing troubleshooting efficiency for future reference.
IT Manager
Richard Milburn Academy
Odessa, TX
08.2007 - 12.2013
- Install, maintain, and troubleshoot audio, video, and computer equipment for presentation systems.
- Provide technical support for data management systems, operations, and educational software.
- Repaired and maintained computers and telephone equipment, ensuring operational readiness for staff and students.
- Perform the installation and setup of new computer equipment and peripherals for Midland Academy staff and students.
- Assisted with making essential backups of workstations.
- Provided assistance for phone system support by troubleshooting issues and coordinating repairs.
- Collaborated with RMA administrative staff to optimize resource utilization and enhance operational efficiency.
- Quote, bid, and purchase technology equipment & software licenses.
Computer Business Systems Chair/ IT Administrator
Southeastern Career Institute
Midland, Texas
07.2004 - 03.2007
- Installed, maintained, and repaired workstations, software packages, and servers to ensure reliable IT operations.
- Review records and reports of all instructors assigned to the Computer Business System Program to ensure their accuracy.
- Maintained accurate student attendance and academic performance records, submitting final grades and other reports according to school policy.
- Counseled students on attendance and academic performance to support academic success.
- Scheduled classes to optimize resource allocation and accommodate student needs. to ensure optimum usage of resources.
- Prepared classrooms and organized lesson plans and lab materials to enhance student learning experiences.
- Ordered books and supplies to ensure availability for educational activities and maintain optimal inventory levels. and supplies promptly to minimize inventory and maximize the availability of necessary items.
IT Manager
Midland Academy
Midland, TX
11.2002 - 03.2005
- Troubleshoot and resolve network issues involving workstations, peripherals, and devices.
- Provide technical support for data management systems, operations, and educational software.
- Install, maintain, and troubleshoot audio, video, and computer equipment for presentation systems.
- Perform the installation and setup of new computer equipment and peripherals for Midland Academy staff and students.
- Completed installation and configuration of software applications on user devices.
- Install, configure, and support email software.
- Assisted with hardware and software auditing, ensuring accurate inventory records.
- Collaborated with Midland Academy administrative staff to optimize resource utilization.
- Quote, bid, and purchase technology equipment & software licenses.
Support Specialist
The Herb Hall Co.
Midland, TX
01.2001 - 11.2002
- Delivered third-party support for management, installation, maintenance, and upgrade of network hardware, software, servers, and workstations for small to medium businesses.
- Tracked billable hours and managed hardware and software to ensure accurate billing.
- Managed in-house inventory by overseeing ordering and restocking processes.
- Oversaw submission of warranty claims and tracked status for timely resolutions.
Field Service Engineer
Nicolet Biomedical, Inc.
Madison, WI
07.1998 - 12.1999
- Managed installation, in-service training, troubleshooting, repair, calibration, and preventative maintenance to enhance equipment performance.
- Delivered on-site services for Nicloet’s computer-based medical testing products, ensuring optimal functionality.
- Created detailed quotes for new equipment and upgrades, facilitating informed purchasing decisions.
- Ensured accurate billing for services rendered.
Product Engineering Technician
Ross Technology Inc.
Austin, TX
06.1995 - 07.1998
- Designed, implemented, and assembled a testbed for product verification and reliability testing.
- Analyzed, debugged, and repaired Workstations; recommended solutions for failed products to Vice President of Production Engineering.
- Revised bill of materials and specifications, enhancing product reliability and quality assurance.
- Provided initial support for manufacturing inquiries, which helped facilitate production of Unix Workstations.
- Provided training for manufacturing and support personnel.
Quality Engineering Technician
Austin Semiconductor
Austin, TX
02.1991 - 06.1993
- Provided quality-engineering support of custom-built high-reliability microcircuits for the defense and space industry.
- Ensured product compliance with customer and military specifications, enhancing reliability and trust.
- Performed destructive and non-destructive group tests to establish microcircuit qualifications, ensuring adherence to rigorous quality standards.
- Engaged with customer representatives daily to address quality concerns and provide timely updates.
Line Supervisor/Technical Trainer
American Micro-Electronics
Austin, TX
01.1989 - 01.1991
- Supervised and trained employees in through-hole and SMT technology to ensure quality production.
- Supervised daily operations of electronics assembly line.
- Coordinated workflow to ensure timely production schedules.
- Trained and mentored new staff on safety protocols.
- Delivered PC board enhancements and modifications for IBM, Motorola, Data Race, Sun River, and others to meet client specifications.
Research and Development Technician
Electro-Mechanics
Austin, TX
01.1988 - 01.1991
- Provided engineering support, including building, testing, and debugging prototypes.
- Employed various test equipment and software packages to ensure product reliability and performance.
- Upgraded and tested products and all associated documentation during testing.
- Performed engineering support by designing printed circuit boards and laying out new schematics to meet project specifications.
Fire Control Technician
United States Navy
Groton, CT
01.1983 - 01.1988
- Operated, maintained, and repaired MK_101 Weapons Fire Control System onboard nuclear-powered fast attack submarine, ensuring system reliability and operational readiness.
- Operated fire control systems on naval vessels to ensure operational readiness.
- Directed deck division activities as LPO, overseeing maintenance operations for 18 personnel, enhancing submarine performance and mission capability.
- Conducted routine inspections of weapon systems for maintenance and functionality.
- Collaborated with team members to troubleshoot and resolve technical issues.
Education
Bachelor of Science - Information Technology
Kaplan University
Fort Lauderdale, FL08-2026
Network Operations Technician -
International Business School
Midland, TX01-2001
Certified Electronics Technician -
United States Navy Electronics School
Groton, CT01-1984
Skills
- Hardware diagnostics
- Problem determination
- Software installation
- System installation
- Network troubleshooting
- Network connectivity
- Remote support
- Virus and malware removal
- Data backup and recovery
- Incident management
- Advanced diagnostics
- Troubleshooting techniques
- Operating system proficiency
- Hardware configuration
- Technical support
- Desktop environment management
- Software upgrades
- IT asset management
- Remote desktop management
- Team collaboration
- Customer service
- Diagnostics
- Software installations
- Equipment maintenance
- User training
- System upgrades
- Hardware upgrades
- Vendor coordination
- Remote desktop assistance
- Printer configuration
- Mobile device support
Certification
A+
Timeline
IT Desktop Analyst
Kinder Morgan
02.2026 - Current
IT Field Support Technician
Addison Group
07.2025 - 12.2025
Desktop Support Technician
Nextier/Patterson UTI
05.2023 - 05.2025
Break Fix Tech/ Asset Management
HCL America
05.2018 - 03.2023
IT Desktop Analyst
432 Tech
12.2013 - 03.2018
IT Manager
Richard Milburn Academy
08.2007 - 12.2013
Computer Business Systems Chair/ IT Administrator
Southeastern Career Institute
07.2004 - 03.2007
IT Manager
Midland Academy
11.2002 - 03.2005
Support Specialist
The Herb Hall Co.
01.2001 - 11.2002
Field Service Engineer
Nicolet Biomedical, Inc.
07.1998 - 12.1999
Product Engineering Technician
Ross Technology Inc.
06.1995 - 07.1998
Quality Engineering Technician
Austin Semiconductor
02.1991 - 06.1993
Line Supervisor/Technical Trainer
American Micro-Electronics
01.1989 - 01.1991
Research and Development Technician
Electro-Mechanics
01.1988 - 01.1991
Fire Control Technician
United States Navy
01.1983 - 01.1988
Bachelor of Science - Information Technology
Kaplan University
Network Operations Technician -
International Business School
Certified Electronics Technician -
United States Navy Electronics School