Lawrence Poole
Kennesaw,GA
Summary
Inspiring Retention Coach bringing extensive experience guiding and mentoring homeless clients to reach optimum potential. Driven and high-achieving with the winning Atlanta Mission @ Work team. Passionate about mentoring venerable marginalized populations in order to build sustainable income and housing.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Retention Coach
Atlanta Mission
Atlanta, GA
11.2021 - Current
- I work one on on, once the Atlanta Mission @ Work participants are placed in a permanent employment position, helping them make practical those lessons learned in the transformation program.
- I coach participants in exercising five competencies into their individual work places, such as teamwork, conflict management, professionalism, time management, and communication.
- I walk alongside employed participants for one year, helping them to navigate any unexpected challenges that might effect productivity that could lead to termination and or stifle promotion.
- I nurture the Retention Coach and participant relationship by way of on-going communication through face to face meetings and or other touch points via phone or text.
Medical Practice Manager
Pediatrics At Whitlock
Marietta, GA
09.2004 - 11.2021
- Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
- Assessed processes and procedures, complying with OSHA and HIPAA regulations.
- Developed close working relationships with front office and back office staff.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Managed all the financial aspects of the facility
- Calculated and audit yearly projection to support the operating budget.
Psychotherapist
Pediatrics At Whitlock
Marietta, GA
06.2015 - 03.2022
- Delivered mental health support for children and adolescent patients suffering from depression, generalized anxiety disorder, traumas, self esteem issues, etc.
- Mostly utilized, CBT, DBT, solution focus, and attachment theory for treatment.
- Introduced meditation, guided imagery, breathing techniques to aid patients and families.
- Documented client progress in confidential files.
- Guided clients in development of skills and cognitive behavioral therapy techniques.
- Documented patient information, treatment plans and patient responses in confidential files housed in an HIPPA compliant EMR system.
- Counseled up to 20 patients weekly.
- Led weekly group with up to nine participants focusing teen issues and common concerns.
Marketing Specialist
Home Depot
Atlanta, GA
05.2000 - 08.2004
- Identified appropriate marketing channels and target customers for campaigns.
- Planned marketing initiatives and leveraged referral networks to promote business development.
- Maximized advertising efforts by developing content for media relations, corporate communications and social media posts.
- Completed in-depth reviews of market conditions and customer preferences for seasonal products.
- Responsible for store support in the south east USA including Puerto Rico.
Product Developer
American Bible Society
New York, NY
05.1997 - 09.1999
- Developed biblical music product from design conceptualization to client delivery.
- Determined consumer demands, industry trends and forecasted sales by conducting trend analysis.
- Reviewed products and updates to meet company quality standards, schedule production and work-in-progress tracking and reports.
- Suggested enhancements to product design that would improve user experience.
- Brainstormed with peers and other members of design team to determine enhancements and product features.
Education
Ph.D. - Philosophy
Regent University
Virginia Beach, VA05.2024
Master of Arts - Clinical Mental Health Counseling
Richmont Graduate University
Atlanta, GA05.2015
Master of Arts - Psychology
University of North Carolina At Chapel Hill
Chapel Hill, NCBachelor of Arts - Public Administration
North Carolina Central University
Durham, NC05.1996
Skills
- Community Engagement
- Mental Illness Treatment
- HIPAA Regulations
- Stress Management
- Practice Planning and Management
- Case Notes
- Clinic Planning and Leadership
- Learning Strategies
- Conflict Management Education
- Critical Thinking
- Problem Anticipation and Resolution
- Life Skills Development
- Career Planning Presentations
- Teamwork and Collaboration
- Workshop Development
- Mental Health Referrals
- Personal Counseling
- Advisories
Certification
- The American Association of Christian Counselors
- American Counseling Association
- Licensed Professional Counseling Association of Georgia
Timeline
Retention Coach
Atlanta Mission
11.2021 - Current
Psychotherapist
Pediatrics At Whitlock
06.2015 - 03.2022
Medical Practice Manager
Pediatrics At Whitlock
09.2004 - 11.2021
Marketing Specialist
Home Depot
05.2000 - 08.2004
Product Developer
American Bible Society
05.1997 - 09.1999
Ph.D. - Philosophy
Regent University
Master of Arts - Clinical Mental Health Counseling
Richmont Graduate University
Master of Arts - Psychology
University of North Carolina At Chapel Hill
Bachelor of Arts - Public Administration
North Carolina Central University
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